Services Engineer

Hitachi Vantara Corporation; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual performance reviews

Professional development

Health initiatives

Employee assistance program

Company events

Job summary

Hitachi Rail is seeking a Services Engineer in Sydney, Australia to provide remote, on-call, shift-based and onsite technical support for CCS and COM systems within the MTS service environment, ensuring system availability and performance.

You will perform remote monitoring, diagnostics, preventive and corrective maintenance, upgrades, testing and transition-to-service activities, while keeping records and coordinating with internal teams, suppliers and customers to meet SLAs.

Qualifications

• Broad understanding of railway COM and CCS systems.
• Strong SCADA knowledge for integrated railway systems.
• Experience in operational rail or critical infrastructure support.
• Experience with preventive and corrective maintenance activities.
• Proficient in fault diagnosis, troubleshooting, and RCA.
• Knowledge of incident management and SLA-based service delivery.
• Experience in upgrades, modifications, and engineering changes.
• Experience in testing, commissioning, and transition-to-service.
• Experience managing tickets and defects to closure.
• Strong communication and stakeholder management.
• Ability to work independently and participate in an on-call roster.

Responsibilities

• Perform remote monitoring, fault diagnosis, and site visits for fault rectification.
• Conduct preventive maintenance including inspections, health checks, diagnostics.
• Carry out corrective maintenance and root cause analysis within SLAs.
• Support upgrades, replacements, configurations, software updates, and changes.
• Provide testing, integration, commissioning, and transition-to-service support.
• Maintain maintenance records, documentation, and status updates.
• Participate in on-call roster, shift work, and after-hours duties.
• Collaborate with MTS, Hitachi Rail teams, and third-party suppliers.

Skills

Railway COM/CCS

SCADA knowledge

Operational rail support

Preventive maintenance

Fault diagnosis

Incident management

Upgrades & changes

Testing & commissioning

Ticket management

Stakeholder coordination

Communication skills

On-call availability

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Hitachi Rail is looking for an enthusiastic self-motivated Services Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Sydney, Australia.

The Services Engineer will provide remote, on-call, shift-based, and onsite technical support for CCS and COM systems operating within the MTS service environment, ensuring system availability and performance in accordance with service level agreements (SLAs).

Key responsibilities

• Perform remote monitoring, investigation, fault diagnosis, and troubleshooting activities, and undertake site visits when required to support fault rectification, maintenance, testing, commissioning, or operational incidents.

• Perform preventive maintenance activities including planned inspections, health checks, diagnostics, condition assessments, system monitoring, configuration verification, backup validation, and proactive reliability improvement initiatives.

• Perform corrective maintenance activities including fault diagnosis, troubleshooting, fault rectification, root cause analysis, technical investigations, implementation of corrective actions, and restoration of services within agreed SLA timeframes.

• Support system upgrades, equipment replacement, configuration changes, software updates, engineering modifications, variation orders, and defect rectification activities.

• Provide technical support for testing, integration, commissioning, migration, transition-to-service, and operational readiness activities associated with system enhancements and newly delivered assets.

• Maintain accurate maintenance records, technical documentation, support reports, and customer communications, while providing regular status updates to internal and external stakeholders.

• Participate in a rostered on-call support arrangement and perform shift work, planned maintenance, possession activities, and out-of-hours works, including nights, weekends, and public holidays, as required to support operational and project delivery activities.

• Build and maintain effective working relationships with Metro Trains Sydney (MTS), internal Hitachi Rail teams, and third-party suppliers to ensure delivery of a professional, customer-focused support service and achievement of operational performance objectives.

Key skills, knowledge and experience

• Broad understanding of railway Communications (COM) and Control Command Systems (CCS).

• Strong working knowledge of SCADA and integrated operational railway systems.

• Experience supporting operational rail, transport, or critical infrastructure environments.

• Demonstrated experience delivering preventive and corrective maintenance activities.

• Experience with fault diagnosis, troubleshooting, root cause analysis, and technical investigations.

• Knowledge of incident management, SLA-based service delivery, maintenance, and asset management practices.

• Experience supporting upgrades, modifications, equipment replacement, and engineering changes.

• Experience supporting testing, commissioning, and transition-to-service activities.

• Experience managing customer tickets, internal support tickets, PCRs, defects, and technical change processes through to closure.

• Experience coordinating with internal engineering teams, suppliers, and external stakeholders to resolve technical issues.

• Strong communication, stakeholder management, and problem-solving skills.

• Ability to work independently and participate in an on-call support roster.

At Hitachi Rail, we know that a diverse business is a sustainable business. Working collaboratively with a range of internal networks, we’re continuously improving our policies and products. From accessible, sustainable design to achieving a better gender balance. We base these efforts on our core values: Harmony, Sincerity, and Pioneering spirit. And by aligning with these, we’re able to create a workplace where people not only feel comfortable but are given opportunities to thrive. We’re especially keen to hear from women and people of all genders considering a career in engineering, cybersecurity, and rail technology.

What we offer

• Annual performance, development, and salary review process.

• Ongoing professional development and training.

• Salary continuance.

• Health and Wellbeing initiatives throughout the year (incl. flu vaccinations).

• Employee Assistance Program (employees and family).

• Days off per year sponsored by the company in addition to the statutory public holidays and leave entitlements.

• Invitation to attend and participate in Company sponsored social events throughout the year.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.