ServiceNow Business Process Consultant

Accenture PLC; Redmond; On-site; AUD 100,000 - 279,000; Full time

Benefits offered by this job

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs and user stories, leading workshops and guiding agile delivery. You will act as trusted advisor, shaping future-state service delivery processes while ensuring platform standards and collaboration across cross-functional teams.

This role requires 3+ years in ServiceNow, 2+ years leading workshops, and a bachelor's degree.

Qualifications

• Minimum 3+ years’ experience working in the ServiceNow platform.
• Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Responsibilities

• The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

Skills

ServiceNow

Workshop leadership

Requirements gathering

Process definition

User stories

Communication skills

Education

Bachelor's degree in Business or IT

Tools

MS Office

Job description

We Are:

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow)

You Are:

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work:

• The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.

• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

Here’s What You Need:

• Minimum 3+ years’ experience working in the ServiceNow platform.

• Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re‑engineering.

• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.

• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.

• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Bonus Points If:

• ITIL v4 Managing Professional or Strategic Leader Certification

• Agile Scrum Product Owner Certification

• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.

• Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.

• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)

• Extensive experience in process management competencies.

• Agile Scrum Master certification

• Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/08/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $70,350 to $196,000

Colorado $63,800 to $169,300Connecticut $63,800 to $169,300

District of Columbia $68,000 to $180,300

Illinois $59,100 to $169,300

Maine $54,400 to $144,300

Maryland $63,800 to $169,300

Massachusetts $63,800 to $180,300

Minnesota $63,800 to $169,300

New York $66,300 to $196,000

New Jersey $68,000 to $196,000

Ohio $59,100 to $156,800

Virginia $59,100 to $180,300

Washington $80,200 to $180,300

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