Service & Sales Manager

at; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading HVAC service provider in Gold Coast City is seeking a Service Sales Manager responsible for optimizing service operations and ensuring exceptional customer satisfaction. This role requires proven leadership experience, strong HVAC knowledge, and exceptional communication skills. The ideal candidate will manage a service team, identify efficiency improvements, and build relationships with customers and suppliers. Competitive salary and growth opportunities available.

Qualifications

• Proven leadership experience in a service management or operations role.
• Strong understanding of HVAC service operations and customer lifecycle management.
• Exceptional people leadership, coaching, and team development skills.

Responsibilities

• Lead and optimise service operations for exceptional customer satisfaction.
• Identify opportunities to improve operational efficiency and revenue growth.
• Monitor and analyse department performance through regular reporting.

Skills

Leadership experience

HVAC knowledge

Communication

Negotiation

Analytical skills

Tools

Field service management software

CRM systems

Job description

The Service Sales Manager is responsible for leading and optimising Cold Front’s service operations to ensure exceptional customer satisfaction, efficient service delivery, and ongoing business growth. This role oversees the strategic direction of the service department, manages team performance, and fosters strong relationships with both customers and suppliers to support Cold Front’s long-term objectives.

About The Company

Cold Front Air Conditioning has been established since 2012 and due to continued growth, we are looking to establish new crews based in Ipswich and the surrounding suburbs.Cold Front carry out installation of both ducted and split air conditioning systems from leading brands such as Daikin, Fujitsu and Braemar for some of Queensland’s Major home builders.

The role:

Develop and implement service department strategies aligned with Cold Front’s business objectives

Identify opportunities to improve operational efficiency, service quality; revenue growth and profitability

Prepare strategic plans, performance reports, and service forecasts

Establish clear KPIs for service operations, sales, and customer satisfaction

Monitor and analyse department performance through regular reporting

Lead, mentor, and motivate the service team to achieve individual and departmental objectives

Build and maintain strong relationships with key customers, suppliers, and partners

Negotiate supplier agreements to secure competitive pricing and priority support

Act as the primary escalation point for customer or supplier issues

Oversee the handling of customer enquiries, ensuring timely, accurate, and professional responses

Collaborate with the sales team to identify upselling and cross‑selling opportunities

Ensure consistent delivery of exceptional customer service.

Skills and Experience

Proven leadership experience in a service management or operations role

Strong understanding of HVAC service operations and customer lifecycle management (highly regarded)

Exceptional people leadership, coaching, and team development skills

Excellent communication and negotiation abilities

Proficiency in reporting, analytics, and operational planning

Background in sales or business development within the HVAC or construction industry (highly regarded)

Experience usingfield service management software and CRM systems.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a sales manager?
• Do you have experience in a sales role?
• How many years of sales management experience do you have?
• How many years of B2B sales experience do you have?