Service Operations Manager

at; Western Australia; On-site; AUD 100,000 - 130,000; Full time

Job summary

A respected community organisation in Australia is seeking a Service Operations Manager to provide strategic leadership in the mental health not-for-profit sector. This senior role involves overseeing multi-program service teams to achieve high-quality client-centred outcomes. Ideal candidates will have strong leadership experience, a background in community services, and the ability to drive operational excellence. The position offers a competitive salary and the chance to contribute to social impact and community wellbeing.

Benefits

Competitive salary package

Professional development

Collaborative workplace culture

Qualifications

• At least 7 years of relevant senior leadership experience.
• Extensive experience in not-for-profit or social impact sectors.
• Demonstrated ability to manage multi-site or multi-program teams.

Responsibilities

• Provide strategic and operational leadership across all service delivery areas.
• Oversee multi-program management for client-centred outcomes.
• Build strong stakeholder relationships across funding bodies and community partners.

Skills

Leadership

Service Delivery

Stakeholder Engagement

Program Management

Data Analysis

Education

Tertiary qualifications in human services

Job description

Service Operations Manager - Mental Health / Not-for-Profit

• Senior leadership role within mental health not-for-profit sector
• Lead multi-program service teams delivering vital outcomes to Perth community
• Strategic influence across service design, quality, and operational excellence

About the Company

Our client is a respected community organisation dedicated to supporting individuals and families experiencing hardship, housing insecurity, and social disadvantage. Guided by strong values and a mission centred on safety, independence, and empowerment, delivers a broad range of services across housing, FDV and community support. They are now seeking an experienced Service Operations Manager to provide strategic and operational leadership across all frontline service areas, ensuring impactful outcomes for the communities they support.

The Role

This is an exciting opportunity for an accomplished leader to step into a pivotal executive role driving high-quality service delivery, operational excellence, and strategic growth.

Key responsibilities include:

• Providing strategic and operational leadership across all service delivery areas
• Overseeing multi-program management to ensure high-quality, client-centred outcomes
• Leading and developing frontline managers to drive performance and accountability
• Translating organisational strategy into clear operational plans and measurable outcomes
• Monitoring service performance, outcomes, and impact to support continuous improvement
• Ensuring compliance with contractual, legislative, and regulatory requirements
• Managing program budgets and resources to maintain sustainability
• Building strong stakeholder relationships across funding bodies, community partners, and sector networks
• Supporting funding submissions, tenders, and proposals
• Acting as a key representative in community forums and sector partnerships

You’ll work closely with the Chief Operations Officer, frontline managers, and the broader executive team to deliver cohesive, values-aligned services across the organisation.

What We’re Looking For

To succeed in this role, you will ideally have:

• Tertiary qualifications in human services and at least 7 years’ relevant senior leadership experience
• Extensive experience leading service delivery in community services, not-for-profit, or social impact sectors
• Proven capability in managing multi-site or multi-program teams
• Strong understanding of program management, service delivery models, and evidence-based practice
• Experience implementing organisational strategy and driving operational delivery
• Knowledge of funding frameworks, contracts, compliance, and service quality requirements
• Demonstrated ability to analyse performance data, implement improvements, and manage risk
• Excellent communication, relationship-building, and stakeholder engagement skills
• A collaborative leadership style with the ability to mentor, motivate, and inspire teams
• Valid C-class driver’s licence, National Police Clearance, WWCC, and First Aid (or willingness to obtain)

What’s On Offer

In return, our client offers:

• A competitive salary package
• The opportunity to influence strategic direction within a respected community organisation
• A values-driven, collaborative, and supportive workplace culture
• Professional development and leadership growth
• A role where your work directly contributes to social impact and community wellbeing

Alternatively, click Apply Now and we’ll be in touch to discuss your suitability. Please note: Only candidates meeting the essential criteria will be contacted.

About Zenith Search

Established in 2011, Zenith Search has grown into a leading provider of specialised recruitment services. Our clients trust our professional and ethical approach, and candidates benefit from our proven processes. We have long-standing relationships with some of Australia's major businesses and an outstanding track record of matching the right people with the right opportunities. Put simply, we succeed when you succeed.

Learn more at www.zenithsearch.com.