Service Officer - Tech

Richemont; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Bonus and benefits

Job summary

Richemont is seeking an experienced IT Professional to support the Oceania team in Australia. You will provide IT support and training, and assist in IT project roll-out across the region.

You will handle end-user devices, business applications, and collaborate with vendors on operational improvements. The role includes local and regional project coordination, with occasional travel and after-hours project work.

Qualifications

• Experience on IT Helpdesk support and IT infrastructure support.
• Ability to troubleshoot email, PC, printer, server and network issues.
• Experience in a Windows environment with Office 365, SharePoint and Exchange.
• Retail POS experience is advantageous.
• Knowledge of DNS, DHCP, TCP/IP, LAN/WAN, FTP and Proxy.
• Knowledge of Cisco Meraki is an advantage.
• Experience with Power BI, Power Automate, or RPA is a plus.
• Occasional domestic travel may be required.
• Occasional after-hours project work with time off in lieu.

Responsibilities

• Provide and maintain strong customer focus and support services.
• Support end users with devices and business applications locally and remotely.
• Coordinate with IT vendors for maintenance and service.
• Review opportunities to apply new technologies to operations.
• Manage hardware and software inventory and refreshes.
• Procure, configure and install equipment managed by the IT team.
• Develop and update IT operational reports, procedures and policies.
• Enhance customer satisfaction through SLA reviews and improvements.
• Enforce Company IT policy.

Skills

IT Helpdesk experience

End-user support

Vendor coordination

Troubleshooting

Windows OS

Email/Office apps

Tools

Office 365

Sharepoint

Exhcnage

Job description

Be a part of our Team!

We are looking for an experienced IT Professional to support the Richemont Team in Oceania. The successful candidate will be responsible for providing IT support & training and assisting in IT project roll‑out.

HOW WILL YOU MAKE AN IMPACT?

MIS Support

• Provide and maintain a strong customer focus and support services
• Providing local and remote staff with support for end user devices and business applications
• Work with IT vendors for maintenance and technical service.
• Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services.
• Hardware and software inventory and hardware refreshment.
• Procure, Configure and install equipment managed by the IT team. This includes but is not limited to computer hardware, peripherals, software, mobile devices and software.
• Formulate and/or maintain IT operational reports, procedures and policies
• Enhance customer satisfaction through regular review of service level and continual improvement of services.
• Enforce Company IT policy.

Project Coordination

• Assist PM in local, regional and group projects
• Coordinate activities and tasks throughout the lifecycle of a project
• Coordinate project meetings and take meeting minutes
• Liaise and manage external vendors on office and boutique projects (renovations, relocations and new boutique openings)
• Prepare and update necessary project documentation

Digital Transformation

• Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services.
• Provide infrastructure and application training to users. User adoption is part of digital transformation.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We Believe In Shared Success And Understanding That With Your Actions You Elevate Your Team And Maison. To Contribute To Team Success, You Will Have

• Experience on a IT Helpdesk support (e.g. troubleshoot PC, mobile device, email & application issues) and experience in IT infrastructure support (i.e. server, network, security)
• Able to provide troubleshooting on email, PC, printer, server and network issues.
• Experience working in a Windows Environment- Office 365, Sharepoint and Exhcnage.
• Experience with Retail Point-Of-Sales (POS) is highly desirable.
• Understanding of DNS, DHCP, TCP/IP, LAN/WAN, FTP and Proxy.
• Knowledge in Cisco Meraki would be an advantage.
• Experience in Power BI, Power Automate, RPA would be an advantage
• Occasional travelling is required domestically to support boutique.
• Occasional after-hours project work with time off in lieu.

How Do We Keep You Smiling

• A great opportunity to be a part of a dynamic and diverse team.
• This role will help build your knowledge and experience in all aspects of IT.
• A generous salary and other wonderful incentives as part of the Richemont Group
• Finally, the opportunity to explore a plethora of opportunities within Cartier and the Richemont Group
• A base salary of $80,000-$85,000 plus superannuation plus bonus and other benefits

Your Journey With Us

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
• If you are successful through the phone interview, you will be invited to attend an interview with our IT Service Manager & Senior HR Manager for Richemont to assess your fit for the role and business. In return, we will also share insights on our team dynamics and our company culture.
• The final candidate will be invited to meet with our Market COO and Regional IT Service Manager
• The successful candidates will start with the business after background checks are completed