Service Manager – Aviation

QBE; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

A leading insurance company in Australia is seeking a Manager for their Aviation Claims team. The role involves overseeing a high-performing team, ensuring timely and commercially sound claim resolutions while maintaining strong relationships with brokers. The ideal candidate should possess extensive insurance experience, especially in aviation claims, and demonstrate excellent leadership and communication skills. This hybrid role offers flexible working arrangements to support work-life balance.

Benefits

Hybrid Working

Life Leave

Free holistic wellbeing coaching

18 weeks gender-equal flexible leave

Qualifications

• In-depth knowledge of aviation regulations and compliance.
• Proven leadership and team management capabilities are required.
• Excellent communication and stakeholder engagement with a focus on customer service.

Responsibilities

• Lead and oversee a team of experienced aviation claims professionals.
• Report on aviation claims portfolio performance to senior management.
• Build and maintain relationships with major brokers.

Skills

Adaptability

Claims Administration

Conflict Resolution

Critical Thinking

Customer Value Management

Team Development

Education

Extensive insurance experience in aviation claims

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Melbourne Brisbane or Sydney

Permanent full-time position

Hybrid role happy to talk flexible working

The opportunity

Join QBE's Aviation Claims team as a Manager where you’ll lead a high-performing group handling complex aviation claims. This role offers the chance to shape strategy, drive operational excellence and partner with industry experts to deliver exceptional outcomes for our customers.

Your new role

Lead and oversee a team of experienced aviation claims professionals providing technical guidance, support and ensuring timely commercially sound claim resolutions.

Report on the aviation claims portfolio performance to senior management and present insights internally and externally.

Ensure compliance and service excellence by liaising with auditors conducting file reviews and maintaining strong engagement with internal stakeholders.

Build and maintain relationships with major brokers, proactively managing complex claims and addressing issues as they arise.

Develop team capability through coaching and mentoring to achieve performance goals.

About you

Extensive insurance experience within the specialist classes aviation claims is preferred.

In-depth knowledge of aviation regulations, compliance and technical expertise will be highly regarded.

Proven leadership and team management capabilities with strong presentation and facilitation skills.

Advanced problem‑solving, analytical, negotiation and conflict resolution skills.

Excellent communication and stakeholder engagement with a strong focus on customer service.

About QBE

We can never really predict what’s around the corner but at QBE we’re asking the right questions to enable a more resilient future, helping those around us build strength and embrace change to their an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries we’re big enough to make a real impact but small enough to provide a friendly workplace where people are down‑to‑earth, passionate and kind.

We believe this is our moment. What if it was yours too? Your career at QBE lets make it happen!

Benefits

• Hybrid Working a mix of working from home and in the office to enhance your work / life balance
• Life Leave supporting the life events we all experience leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional confidential counselling, financial and legal advice
• 18 weeks gender‑equal flexible leave for all new parents including paid super

Voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

A range of discounts on insurance products car hire hotels goods and services

Rewards & Recognition

We value our employees’ experience with us and are proud to have been recognised for the following awards :

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills

• Adaptability
• Business Process Improvements
• Claims Administration
• Claims Settlement
• Commercial Acumen
• Conflict Resolution
• Critical Thinking
• Customer Value Management
• Intentional collaboration
• Managing performance
• Mentorship
• Personal Initiative
• Regulatory Compliance
• Risk Management
• Team Development

Key Skills

• Aviation Safety
• Aircraft Maintenance
• Time Management
• Risk Management
• Licensing Documentation
• Organizational Skill
• Cargo Operation Management
• Aviation Training
• Aircraft Operations
• Communication
• Legal & Compliance
• Aircraft Control System
• Aviation Management
• Strategic Thinking Skills
• Problem Solving Skills

Application Close Date: 30 / 11 / 2025 11 : 59 PM