Service Manager/AGM

PAGU; Town Of Cambridge; On-site; AUD 60,000 - 80,000; Full time

Job summary

A Michelin awarded restaurant in Town Of Cambridge is seeking an experienced Service Manager / Assistant General Manager to lead its front-of-house operations and enhance the guest experience. The role involves balancing administrative tasks with hands-on service leadership, requiring a detail-oriented and proactive individual passionate about hospitality. Responsibilities include team training, daily operations oversight, and community engagement. An understanding of food and beverage management and compliance is essential.

Benefits

Transportation/Parking support

Wine education

Paid time off

Bonus opportunities

Qualifications

• Detail-oriented and proactive leader in hospitality.
• Experience in managing service flow and guest relations.
• Ability to train and develop team members.

Responsibilities

• Oversee daily operations and team leadership.
• Manage guest relations and community engagements.
• Ensure compliance with health and city regulations.

Skills

Team leadership

Communication

Strategic thinking

Customer service

Tools

Google Suite

Toast

Resy

Tripleseat

Stripe

Shopify

DoorDash/Caviar

Job description

PAGU

PAGU is seeking an experienced Service Manager / Assistant General Manager to lead our front‑of‑house operations and guest experience. This is a salaried leadership role for someone who is detail‑oriented, proactive, and deeply invested in hospitality, systems, and people.

Compensation:

$60,000+ DOE

Benefits:

transportation/parking support, wine education, paid time off, bonus opportunities

This role balances administrative leadership (3 days/week) responding to event leads, managing systems, and supporting growth with hands‑on service leadership (2 days/week) as the principal manager on duty.

We’re looking for someone who:

• Leads with calm, clarity, and care
• Communicates promptly and thoughtfully with guests and partners
• Is present for the team and attentive to service flow, pacing, and standards
• Thinks strategically about sales, average checks, and guest experience

About PAGU

PAGU is a Michelin awarded Japanese tapas restaurant led by three‑time James Beard semifinalist Chef/Owner Tracy Chang, located between Central Square and MIT in Cambridge.

Our food celebrates local ingredients through Japanese and Spanish techniques, and our work extends beyond the dining room through cooking classes, events, and community partnerships. PAGU is a place for thoughtful hospitality, continuous learning, and meaningful collaboration.

We are building a company people are proud to work with, rooted in empathy, dedication and joy.

Our Values

At PAGU, we ask:

• How do we better care for our team?
• How do we better care for our guests?
• How do we better care for our community?

These questions guide how we train, lead, and show up every day—from service standards to nonprofit collaborations and community events.

Role Responsibilities

Team & Leadership

• Training, coaching, and team development
• Daily floor leadership and accountability

Operations

• Opening/closing oversight
• Managing service flow, expo, and private dining/events
• Maintaining aesthetics, ambiance, and standards

Product & Beverage

• Food and beverage knowledge (including allergies)
• Beverage menu upkeep and wine stewardship
• Compliance with health and city regulations

Guest Relations & Community

• Building lasting guest relationships
• Managing guest databases and communications (Resy, Mailchimp, Tripleseat)
• Community engagement and outreach

Administrative & Financial

• Website and online ordering updates
• Revenue tracking and sales goals (daily/weekly/monthly)

Systems & Tools

• Google Suite, Toast, Resy, Tripleseat, Stripe, Shopify, DoorDash/Caviar

Certifications

• TIPS
• ServSafe
• Choke Saver

Selected Accolades

• Michelin Bib Gourmand (2025)
• Boston Magazine Top 50 Restaurants (2025)
• Eater Boston: Best Private Dining Rooms (2025)
• James Beard Foundation Semifinalist (2020, 2022, 2023)
• StarChefs Rising Star Game Changer

PAGU is an equal opportunity employer.