Service Manager

Carrier Corp; Western Australia; On-site; AUD 90,000 - 110,000; Full time

Job summary

A global HVAC leader in Australia is seeking an experienced HVAC Service Manager to lead the Osborne Park branch operations. In this full-time role, you will mentor a team of HVAC technicians, oversee service delivery, ensure quality and safety compliance, and maintain strong customer relationships. The ideal candidate has a trade qualification and extensive experience in HVAC systems along with strong leadership skills. This position offers a competitive salary and growth opportunities within the industry.

Benefits

Competitive salary package

Ongoing technical and leadership development

Supportive management team

Inclusive workplace culture

Qualifications

• Strong hands-on experience servicing and maintaining HVAC systems, preferably commercial or industrial.
• Demonstrated experience leading HVAC service teams.
• Ability to support technicians with complex diagnostics.

Responsibilities

• Lead and mentor a team of HVAC technicians and apprentices.
• Oversee delivery of planned maintenance and reactive service.
• Manage daily service operations and resource allocation.
• Drive safety, quality, and compliance across service activities.

Skills

Hands-on HVAC servicing

Leadership experience

Complex diagnostics

Communication skills

Organisational skills

Safety mindset

Education

Trade qualification in Refrigeration & Air Conditioning or Mechanical Services

Tools

Service management or ERP systems

Job description

Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions. For over a century, we’ve been at the forefront of heating, cooling, and energy‑efficient technologies that support buildings, industry, and communities. Our success is built on technical excellence, safety, and people who lead from the front.

The Role – HVAC Service Manager (Location: Osborne Park | Full‑Time)

As the Service Manager, you’ll take a hands‑on leadership role in overseeing day‑to‑day service operations across our Osborne Park branch. You’ll work closely with technicians in the field, supporting complex fault finding, driving service quality, and ensuring contractual and reactive works are delivered safely, efficiently, and profitably. This role balances technical involvement, people leadership, and commercial accountability, making it ideal for a technically strong leader who enjoys being close to the work.

What You’ll Be Doing

• Lead, mentor, and support a team of HVAC technicians, apprentices, and subcontractors
• Provide hands‑on technical support for complex diagnostics, fault finding, and job scoping
• Oversee delivery of planned maintenance, reactive service, breakdowns, and minor works
• Manage daily service operations in collaboration with planners, ensuring efficient resource allocation
• Drive safety, quality, and EH&S compliance across all service activities
• Manage service contracts, WIP, backlog, and financial performance
• Review work orders, labour recovery, parts usage, and invoicing accuracy
• Build strong customer relationships and identify opportunities within existing service accounts

About You

• Trade qualification in Refrigeration & Air Conditioning or Mechanical Services
• Strong hands‑on experience servicing and maintaining HVAC systems (commercial / industrial preferred)
• Demonstrated experience leading HVAC service teams or senior technicians stepping into leadership
• Solid understanding of HVAC service contracts, maintenance delivery, and breakdown management
• Ability to support technicians with complex diagnostics and technical decision‑making
• Strong organisational and planning skills in a fast‑paced service environment
• Confident communication skills with technicians, customers, and internal stakeholders
• Experience using service management or ERP systems
• A safety‑first mindset and commitment to quality workmanship

What’s in It for You

• Competitive salary package
• Full‑time, stable role with a global HVAC industry leader
• Genuine hands‑on leadership role with field engagement
• Ongoing technical and leadership development
• Supportive management team and inclusive workplace culture

Our Commitment to You

At Carrier, our people are our greatest asset. We foster a culture where technical expertise is valued, leadership is developed, and safety and quality come first. We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong. This is The Carrier Way.

Carrier is an Equal Opportunity / Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.