Service Manager

Carrier; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading global HVAC company is seeking an HVAC Service Manager in Osborne Park, Western Australia. In this essential role, you will oversee service operations, mentor technicians, and ensure top-quality HVAC service delivery. Candidates should have strong hands-on experience in HVAC systems, along with leadership skills. A competitive salary and opportunities for professional development are offered. Join us to lead with impact and foster a safety-focused culture.

Benefits

Competitive salary package

Ongoing technical and leadership development

Supportive management team

Qualifications

• Trade qualification in Refrigeration & Air Conditioning or Mechanical Services.
• Strong hands-on experience servicing and maintaining HVAC systems.
• Demonstrated experience leading HVAC service teams.

Responsibilities

• Lead and mentor a team of HVAC technicians.
• Provide technical support for diagnostics and job scoping.
• Manage daily service operations and resource allocation.

Skills

Hands-on HVAC experience

Leadership skills

Communication skills

Organisational skills

Education

Trade qualification in Refrigeration & Air Conditioning or Mechanical Services

Tools

Service management systems

ERP systems

Job description

Build a Career with Confidence at Carrier

Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions. For over a century, we’ve been at the forefront of heating, cooling, and energy‑efficient technologies that support buildings, industry, and communities. Our success is built on technical excellence, safety, and people who lead from the front.

If you’re a hands‑on HVAC professional ready to take ownership of service operations and lead a technical team—this role is for you.

The Role – HVAC Service Manager

Location: Osborne Park | Full‑Time

As the Service Manager, you’ll take a hands‑on leadership role in overseeing day‑to‑day service operations across our Osborne Park branch. You’ll work closely with technicians in the field, supporting complex fault finding, driving service quality, and ensuring contractual and reactive works are delivered safely, efficiently, and profitably.

This role balances technical involvement, people leadership, and commercial accountability, making it ideal for a technically strong leader who enjoys being close to the work.

What You’ll Be Doing

• Lead, mentor, and support a team of HVAC technicians, apprentices, and subcontractors
• Provide hands‑on technical support for complex diagnostics, fault finding, and job scoping
• Oversee delivery of planned maintenance, reactive service, breakdowns, and minor works
• Manage daily service operations in collaboration with planners, ensuring efficient resource allocation
• Drive safety, quality, and EH&S compliance across all service activities
• Manage service contracts, WIP, backlog, and financial performance
• Review work orders, labour recovery, parts usage, and invoicing accuracy
• Build strong customer relationships and identify opportunities within existing service accounts

About You

You are a technically capable HVAC leader who thrives in an operational environment and leads by example.

You will bring:

• Trade qualification in Refrigeration & Air Conditioning or Mechanical Services
• Strong hands‑on experience servicing and maintaining HVAC systems (commercial/industrial preferred)
• Demonstrated experience leading HVAC service teams or senior technicians stepping into leadership
• Solid understanding of HVAC service contracts, maintenance delivery, and breakdown management
• Ability to support technicians with complex diagnostics and technical decision‑making
• Strong organisational and planning skills in a fast‑paced service environment
• Confident communication skills with technicians, customers, and internal stakeholders
• Experience using service management or ERP systems
• A safety‑first mindset and commitment to quality workmanship

What’s in It for You

• Competitive salary package
• Full‑time, stable role with a global HVAC industry leader
• Genuine hands‑on leadership role with field engagement
• Ongoing technical and leadership development
• Supportive management team and inclusive workplace culture

Our Commitment to You

At Carrier, our people are our greatest asset. We foster a culture where technical expertise is valued, leadership is developed, and safety and quality come first. We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong.

This is The Carrier Way.

Ready to lead from the front?

Join Carrier and make a real impact in HVAC service delivery. Apply now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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