Service Manager

MedHealth; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading employment services provider is seeking an experienced Service Manager to join its team in Sydney, managing the Waterloo Kingsford and Bondi offices. The role demands a driven individual who can lead and coach a team while maintaining high standards of performance and client focus. Ideal candidates will have extensive experience in employment services, strong interpersonal skills for liaising with stakeholders, and a commitment to the organization’s purpose: connecting people and businesses for mutual thriving.

Benefits

On the job training and ongoing career development

Job stability and guaranteed full-time hours

Achievable quarterly incentive scheme

Access to health benefits and additional leave

Qualifications

• Demonstrated experience of motivating employees and working with clients to overcome challenges.
• Happy and confident liaising with multiple external and internal stakeholders.
• Hold a current Drivers Licence.

Responsibilities

• Ensure Key Performance Indicators and contractual obligations are consistently met.
• Establish clear direction for effective team operations across locations.
• Develop and maintain a culture of performance.
• Foster a client-focused team environment committed to delivering excellence.

Skills

Extensive experience in the employment services industry

Experience in customer service or a client-facing role

Experience in management and leading a team

Motivating employees

Liaising with multiple stakeholders

Working towards KPIs

Job description

This is an on-site position.

We are currently seeking an experienced Service Manager to join our team managing the Sydney Waterloo Kingsford and Bondi offices in NSW.

As a Service Manager for atWork Australia you demonstrate the passion drive and commitment to support lead and coach a thriving team of like-minded individuals all driven by purpose and integrity. You model the atWork Australia values live and breathe employment services and genuinely believe that works for everyone.

A Day in the Life of a Service Manager

• Ensuringteam Key Performance Indicators and contractual obligations are consistently met and exceeded;
• Establishing and communicatingclear direction for the effective operations of your team across various locations;
• Developing and maintaining a culture of performance across the business;
• Developing the capacity of your team to perform and contribute by providing leadership supervision coaching / mentoring feedback and opportunities for growth;
• Providingtimely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk governance contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Qualifications

Attributes and Experience

• Extensive experience in the employment services industry;
• Experience in customer service or a client facingrole;
• Experience in management and leading a team;
• Ideally demonstrated experience of motivating employees and working with clients in overcoming challenges;
• Happy and confident liaising with multiple external and internal stakeholders;
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients / employers;
• An overall desire to be part of our broader atWork Australia family with a true belief in our purpose : to connect people and business so both can thrive; and
• Hold a current Drivers Licence.

Additional Information

atWork Australias Perks

• On the job training as well as ongoing career development and national opportunities;
• Job stability and guaranteed full-time hours;
• Achievable quarterly incentive scheme;
• Access to a range of benefits including discounts for health insurance access to psychology services ability to purchase additional leave roadside assistance and paid parental leave.

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Experience : years

Vacancy : 1