Service Management Consultant (IFS Service Management)

InfoConsulting; Western Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career growth opportunities

Hybrid work arrangements

Competitive salary and benefits

Training and IFS certifications

Job summary

A leading IT services company in Australia is seeking a Service Management Consultant specializing in IFS Service Management. You will analyze client requirements, configure IFS Cloud FSM, and provide advisory services. Ideal candidates have over 3 years of experience in service management consulting and strong communication skills. The role offers a competitive salary, hybrid work arrangements, and opportunities for professional development and international collaboration.

Qualifications

• Minimum 3+ years in service management consulting, with at least 2 years in IFS Service Management.
• Hands-on experience with IFS Cloud FSM or IFS Assyst configuration and customization.
• Understanding of service management challenges in industries like mining or manufacturing.

Responsibilities

• Analyse client business requirements for IFS Service Management solutions.
• Configure and customize IFS Cloud FSM to meet client needs.
• Provide advisory services on service management lifecycles.
• Facilitate seamless IFS implementations and upgrades with minimal disruption.
• Deliver training and ongoing support with documentation and guides.
• Collaborate with stakeholders to ensure project success and client satisfaction.

Skills

Service management consulting experience

IFS Service Management specialization

Communication skills

Problem-solving skills

Stakeholder management

Education

Tertiary qualification in IT, Computer Science, or Business

Tools

IFS Cloud FSM

ERP systems

Job description

About InfoConsulting Australia

InfoConsulting Australia is a proud part of the global InfoConsulting Group and a premium partner of IFS. We deliver cutting‑edge IT services and solutions to drive digital transformation across Brisbane, Sydney, Melbourne, Perth, and Adelaide. As the 2024 IFS Global Partner of the Year, we help businesses streamline operations, optimize resources, and achieve sustainable success through tailored technology solutions.

The Opportunity

Join our dynamic team as a Service Management Consultant specializing in IFS Service Management, including IFS Cloud Field Service Management (FSM). You’ll play a pivotal role in delivering transformative solutions to our clients, helping them achieve service excellence, reduce costs, and enhance workforce efficiency.

Key Responsibilities

• Analyse client business requirements to design and implement effective IFS Service Management solutions.
• Configure, integrate, and customize IFS Cloud FSM to meet client needs.
• Provide expert advisory services on service management lifecycles, focusing on planning, scheduling, work order management, and communication.
• Facilitate seamless IFS implementations and upgrades, ensuring minimal disruption to client operations.
• Deliver training and ongoing support to clients, creating comprehensive documentation and guides.
• Collaborate with stakeholders to ensure successful project delivery and client satisfaction.
• Stay updated on the latest IFS Service Management features and industry best practices.

About You

• Experience: Minimum 3+ years in service management consulting, with at least 2 years specializing in IFS Service Management (IFS Cloud FSM preferred).
• Qualifications: Tertiary qualification in IT, Computer Science, Business, or a related field.
• Technical Skills: Hands‑on experience with IFS Cloud FSM or IFS Assyst configuration, integration, and customization. Knowledge of ERP systems or digital transformation tools is a plus.
• Soft Skills: Exceptional communication, problem‑solving, and stakeholder management skills. Ability to work independently and in a collaborative team environment.
• Certifications: IFS certification (highly desirable) or willingness to obtain.
• Industry Knowledge: Understanding of service management challenges in industries like mining, manufacturing, or construction is advantageous.
• Eligibility: Must have full working rights in Australia.

Why Join InfoConsulting Australia

• Impactful Work: Be part of a fast‑growing, award‑winning team transforming businesses with IFS solutions.
• Career Growth: Access ongoing professional development, including IFS certifications and training.
• Flexible Work: Enjoy hybrid work arrangements (3 days in office, 2 days WFH) and a supportive, innovative culture.
• Competitive Package: Attractive salary, plus benefits and performance bonuses.
• Global Reach: Work with a global network of over 400 experts across 20 countries, with opportunities to collaborate on international projects.

Only shortlisted candidates will be contacted. InfoConsulting Australia is an equal opportunity employer, committed to diversity and inclusion.