Service Desk Officer

Reece; Melbourne; Híbrido; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Reece is seeking a Service Desk Officer in Cremorne, VIC. You will be the first point of contact for IT support across 670+ branches, supporting through ServiceNow and ITIL-guided processes in a fast-paced environment.

The 12-month fixed-term role requires strong customer service, problem-solving, and a commitment to ongoing learning within a technology-driven operations team.

Formación

• Experience in a service desk or IT support role within a large or progressive organisation.

Responsabilidades

• Acting as the first point of contact for users seeking technical support and advice

Conocimientos

Customer service

Communication

Attention to detail

ITIL knowledge

Troubleshooting

Stakeholder comms

Herramientas

ServiceNow

Descripción del empleo

## Service Desk OfficerApply: VIC - Cremorne - 57 Balmain St: Full time: Posted Today: End Date: 8 November 2026 (26 days left to apply): R-00030045Service Desk Officer**About Us** The Reece Group supports customers who deliver essential services that keep communities safe, healthy and running smoothly—from water and infrastructure to heating, cooling and refrigeration. We are a forward-thinking, technology-driven organisation that continues to grow and diversify, with a strong focus on people, service and continuous improvement. **About the Opportunity** We are looking for a customer-focused Service Desk Officer to join our busy team in Cremorne. In this role, you will be a key part of the Technology Operations team, providing high-quality IT support to team members across more than 670 retail branches, support centres and warehouses. This is a fast-paced, high-volume environment where your communication skills, problem-solving mindset and customer focus will make a real difference. This is a 12 month fixed term contract. **Key Responsibilities** * Acting as the first point of contact for users seeking technical support and advice* Logging, documenting and updating incidents and service requests in our ticketing system (ServiceNow)* Working with third-party suppliers to resolve tickets and coordinate installation or replacement of IT equipment**About You** You thrive in a high-volume support environment and understand the importance of attention to detail, prioritisation and delivering a great customer experience. Attitude really is key - you bring energy, professionalism and a willingness to learn every day. **You will also bring:** * Experience in a service desk or IT support role within a large or progressive organisation* A strong customer-service mindset and the ability to communicate confidently with stakeholders at all levels* A solid understanding of ITIL and customer service principles* A methodical approach to troubleshooting, with the judgement to escalate issues when required* A genuine commitment to ongoing learning and professional development**Why Join Reece** At Reece, you will work with knowledgeable, supportive people in a culture that values teamwork, development and doing things well. If you are looking to build your IT support career in an organisation that invests in its people, we would love to hear from you. **Apply today!!**