Service Desk Analyst (Level 1)

Bendigo Telco Ltd.; City of Greater Bendigo; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Flexible working arrangements

Employee assistance program (EAP)

Job summary

Bendigo Telco Ltd. is seeking a Service Desk Analyst (Level 1) to support a range of clients with desktop, network, and cloud issues. You will log, triage, and resolve tickets, providing friendly, timely support across multiple environments.

The role emphasizes customer focus, problem solving, and teamwork, with opportunities to grow in a technical MSP setting within Bendigo.

Qualifications

• 1+ year IT support experience, preferably in MSP or help desk.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Basic networking concepts (IP, DNS, DHCP).
• Familiarity with common ticketing systems (HaloPSA, ConnectWise, Autotask, Zendesk).
• Able to log, triage and resolve tickets; provide first-line support.

Responsibilities

• Log, triage and resolve tickets.
• Provide first-line support for desktops, networks and cloud platforms.
• Escalate complex issues to higher-level IT staff as needed.

Skills

Windows 10/11 and Microsoft 365

Networking concepts

Ticketing systems (HaloPSA, ConnectWis

First-line IT support

Time management

Customer-focused

Problem solving

Willingness to learn

Tools

HaloPSA

ConnectWise

Autotask

Zendesk

Job description

Bendigo Telco is YOUR technology specialist partner with a difference. We exist to help our customers and communities grow and succeed by providing better technology-based services and a partnership model that gives back to the community.

We believe an inclusive, supportive, and flexible environment translates into exceptional service to our customers. We do this by employing great people, providing competitive relevant voice, data networks, and IT managed services.

Our Purpose

Customer and Community success - our commitment

Our Vision

To be your preferred technology partner - We do this by providing competitive relevant Voice, Data, Networks and IT managed services whilst employing great people and giving back to the local community.

LET’S EXPLORE THE JOB

Are you passionate about IT and love solving real-world tech challenges?

As a Service Desk Analyst (Level 1), you’ll support a diverse range of clients across industries, acting as their go-to IT hero. You’ll log, triage, and resolve tickets, provide first-line support for desktops, networks, and cloud platforms, and escalat...

LET’S HEAR BOUT YOU

You’re customer-focused, technically curious, and thrive under pressure. You love getting to the bottom of a problem and delivering fast, friendly support. You communicate well, manage your time effectively, and are comfortable juggling priorities across multiple client environments.

Whether you’ve already worked in an MSP or are looking to break into the space, you're proactive, reliable, and ready to roll up your sleeves.

WHAT YOU WILL NEED TO SUCCEED

• Excellent communication and customer service skills - you'll be speaking with clients daily
• Strong knowledge of Windows 10/11 and Microsoft 365 and common desktop applications
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Familiarity with ticketing systems (e.g., HaloPSA, ConnectWise, Autotask, Zendesk, etc.)
• Ability to prioritize tasks and manage time effectively.
• Customer-focused with a problem-solving mindset
• Willingness to learn and grow within a technical support role

SPECIAL REQUIREMENTS

• 1+ year of IT support experience, preferable in an MSP or help desk environment
• Offers of employment are subject to the candidate undergoing a successful police check

LET’S REVEAL THE PERKS OR WHAT’S IN IT FOR YOU?

In return for your commitment, you will be offered a competitive salary and benefits package that includes;

• Access to staff discounts on mobile phone and home internet services
• Flexible working arrangements
• Supportive and inclusive culture with an emphasis on creating positive, collaborative environments
• Strong community focus with an emphasis on building better technology for our regions
• Access to employee assistance program (EAP)

At Bendigo Telco, equity, diversity, and inclusion is a priority. We want everyone to feel comfortable to be themselves regardless of their background, religion, sexual orientation, age, gender, or disability so we can truly reflect the customers and communities we partner with.