Service Desk Analyst

Kinetic; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading transport company in Melbourne is seeking a Service Desk Analyst to support technology solutions and improve user competence. Responsibilities include resolving hardware and software issues, assisting with user onboarding, and participating in system rollouts. The ideal candidate has a Bachelor in IT or relevant experience, excellent communication skills, and the ability to drive process improvements. Join a team dedicated to sustainable transport and positive change.

Qualifications

• Experience in a Service Desk Analyst role or similar.
• Demonstrated track record in delivering strategic value.

Responsibilities

• Respond to incoming queries and resolve issues related to hardware and software.
• Diagnose problems with devices and escalate complex issues.
• Assist with user onboarding and offboarding tasks.
• Participate in rollouts of new systems and provide support.

Skills

Excellent communication skills

Proven ability in improving processes

Self-motivated

Experience in complex environments

Education

Bachelor of Information Technology / Information Systems

Job description

Service Desk Analyst

About the Role

As a Service Desk Analyst you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetics service desk delivery.

What You Will Do

• Respond to incoming queries via phone email or ticketing system and resolve issues related to hardware software network and user access.
• Diagnose and resolve problems with desktops laptops printers mobile devices and applications escalating more complex issues when necessary.
• Handle tasks like password resets account creation permission changes and onboarding / offboarding users in systems like Active Directory or Microsoft 365.
• Assist with hardware setup deployment and tracking of IT assets ensuring equipment is functioning and accounted for.
• Participate in rollouts of new systems software updates or infrastructure changes providing end-user support and feedback.

What You Will Need

• Bachelor of Information Technology / Information Systems or related discipline or substantial relevant experience.
• Demonstrated experience and track record in a Service Desk Analyst role or similar.
• Previous experience working in complex multi-vendor environments.
• Excellent communication skills and an approachable demeanour.
• Proven ability in improving processes and driving change.
• Proven experience in partnering with the business to deliver strategic value.
• Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations.

About us :

At Kinetic we dont just move people - were creating the positive change our planet needs. As a leader in sustainable transport were committed to creating cleaner safer and greener environments for generations to come.

Our size and scale give our people real opportunities to learn grow and progress in their careers. Calm positive and respectful team players thrive here. Our people embrace change and are encouraged to stretch their comfort zone while making a difference. We challenge each other to be our best.

Were driven by respect diversity and genuine connection. From networking groups to community partnerships and volunteering our camaraderie naturally brings people together. Our energy and dedication keep communities moving and our people growing.

How to apply :

Kineticis proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply including First Nations People and people from diverse social cultural and gender backgrounds.

If youre interested in this rewarding role with Kinetic then click the Apply button now!

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1