Service Desk Analyst

Adairs; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading retail brand in Australia seeks a technical support role within their Technology team. Responsibilities include diagnosing and resolving issues with software and hardware, supporting operations at the store and office level, and ensuring a smooth technology experience for staff and customers. Key skills include effective communication with non-tech individuals, troubleshooting networking issues, and experience in a service desk environment. Benefits include team discounts and career growth opportunities.

Benefits

Free onsite parking

30% off full price & 15% off sale items year-round

Internal and external training programs

Career growth opportunities

Qualifications

• Ability to communicate technology to non-technology people.
• Experience in a similar service desk or desktop support role.
• Understanding of ITIL principles (Foundation Certification preferred).

Responsibilities

• Diagnosing software, hardware & network related issues.
• Documenting processes and procedures to support day-to-day activities.
• Building laptops & store POS equipment.

Skills

Communication with non-technical people

Resolving technical PC issues

Networking issues troubleshooting

Ticket Management system usage

User Account Administration

Understanding of ITIL Principles

Experience in retail environment

Job description

How to contribute to the bigger picture :

Working within our Support Office in Scoresby, this role’s is the face of the Adairs’ Technology team.

You will be responsible for the supporting, building, maintaining, and monitoring of the Adairs’ Technology store and support office landscape.

You will work with the broader Technology team to deliver a great technology experience for our team and customers.

How you will spend your day :

• Working with the store & support office team to overcome technology related problems
• Diagnosing Software, Hardware & Network related Issues
• Documenting processes and procedures to support day to day activities
• Building Laptops & Store POS equipment

What we’ll value in you :

• Ability to communicate technology to non-technology people
• You have a knack for resolving technical PC and Networking issues
• Experience in some of the following technical areas :
• Use of Ticket Management system
• User Account Administration (Active Directory & Office 365)
• Internet, Networking and Basic Infrastructure
• Understanding of ITIL Principles and Processes (Foundation Certification preferred)
• Worked in a similar service desk or desktop support role.
• Any experience in a Retail environment would be an advantage

What our team rave about :

• Free onsite parking
• Team discounts, 30% off full price & 15% off sale items year-round and free shipping
• Internal and external training and development programs
• Career growth opportunities with Adairs
• Being one of Australia’s largest growing brands who have been operating for more than 100 years