Service Delivery Officer

Essential Energy; Tamworth Regional Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading energy provider is seeking a full-time Service Delivery Officer to support administrative services across their network. The role requires strong communication skills and the ability to work independently and collaboratively. Qualifications include a Certificate III in Business Administration and relevant experience in administrative support. This position offers competitive remuneration and access to various employee benefits in a dynamic environment.

Benefits

Competitive remuneration

Access to health and wellbeing programs

Employee benefits through corporate partnerships

Qualifications

• Strong administrative experience required.
• Experience in a large organisation is essential.
• Knowledge of record management and data entry is crucial.

Responsibilities

• Provide administrative services across the division.
• Liaise with departments and customers for service delivery.
• Manage and process workplace information.

Skills

Strong communication and customer service skills

High attention to detail and organisational skills

Ability to work autonomously and in a team

Flexible, self-motivated and well-organised

Education

Certificate III in Business Administration or equivalent experience

Tools

Microsoft Office

Job description

Description

We are currently recruiting a permanent Service Delivery Officer to join our team. This role has a preferred location of Parkes but Coffs Harbour will also be considered.

The Service Delivery Officer reports to the Branch Administration Coordinator and plays a vital role in supporting the delivery of administrative services across the Essential Energy Network Services division.

The Service Delivery Officer provides operational and administrative support to internal teams and external stakeholders, ensuring accurate and timely processing of information, contractor claims and stakeholder reporting. This role is key to enabling efficient business operations and maintaining high standards of customer service and compliance.

Key Responsibilities

• Provide administrative services across the division ensuring efficiency and compliance with privacy and confidentiality standards
• Liaise with internal departments and customers to support effective service delivery
• Use business systems to manage and process workplace information in line with policies and procedures
• Review and process contractor and supplier claims in accordance with procurement and financial governance standards
• Support change management initiatives and contribute to continuous improvement
• Deliver stakeholder reporting aligned with divisional requirements
• Participate in training and development to support peak workloads
• Promote diversity, equity and inclusion in alignment with Essential Energy's Code of Conduct

About You

As a Service Delivery Officer you will bring strong administrative experience, excellent communication skills and a proactive approach to problem‑solving. You will be confident working independently and collaboratively to deliver high‑quality outcomes in a dynamic environment.

Required Qualifications

• Certificate III in Business Administration or equivalent experience

Experience

• Administrative support in a large organisation
• Record management and data entry
• Customer liaison and service delivery
• Working to deadlines while maintaining confidentiality
• Use of business systems and Microsoft Office

Skills

• Strong communication and customer service skills
• High attention to detail and organisational skills
• Ability to work autonomously and in a team
• Flexible, self‑motivated and well‑organised

Why Join Essential Energy

We offer competitive remuneration commensurate with skills and experience.

Essential Energy provides a broad range of employee benefits through corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. Employees also gain access to Health and Wellbeing programmes, including a fitness passport. Visit our employee benefits page for more information.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women.

Our culture values collaboration, respect and balance where your voice is heard and your contributions matter.

Applications Close

Applications close on Monday 27 October at 11:55pm AEST.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation or regional background. We actively support and encourage people with disability to apply, including alternate formats of application forms or alternate ways for accessibility. To discuss adjustment requirements, please contact us.

Employment Details

• Type: Full-Time
• Vacancy: 1