Service Delivery Manager - NV1 Cleared

DXC Technology; Canberra; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

DXC Technology is seeking a Service Delivery Manager for the SAP practice in Australia. You will lead delivery across SAP and non-SAP applications, acting as main contact for delivery activities and ensuring profitable, high-quality service for the account.

Responsibilities include solution leadership, ongoing operational reporting, and collaboration with the account team to scope work, manage SLAs, and drive improvements across multi-year engagements. A hybrid work model is available.

Qualifications

• Experience in service delivery or delivery leadership within an enterprise Apps environment.
• Proven ability to lead and manage high performing teams.
• Ability to deliver across multiple accountabilities.
• Commitment to knowledge development and sharing.
• Pre-sales engagement, presentations, solution development and scoping of work.

Responsibilities

• Main point of contact for delivery related activity.
• Solution leadership and delivery execution for the account.
• Support account team with service delivery definition and ongoing operational reporting.
• Daily coordination to ensure delivery meets SLAs for SAP and non-SAP applications.
• Maintain profitability, adhere to standard methodologies, and ensure client satisfaction.
• Delivery and/or solution responsibility for changes.
• Contribute to presales and opportunities across the team.

Skills

Delivery leadership

High performing teams

Multi-accountabilities

Pre-sales capability

Communication skills

Quality management

Delivery assurance

Interpersonal skills

Job description

Service Delivery Manager - DXC Practice for SAP

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

Due to demand and account growth, this SAP Service Delivery Manager role is a newly created position. In this role, you will be responsible for the successful deployment of SAP solutions across various SAP project landscapes. This role requires Application Delivery Management experience.

We are seeking an individual who can deliver not only amazing service to our clients but also drive innovative business solutions that will boost our presence in the region.

This is a high-profile role and a great opportunity for anyone who is interested in growing their career in account delivery across Applications Managed Services. The successful candidate will work as an Application Delivery Lead across the SAP and non-SAP applications integration for this account, working closely with the Account Run Lead and broader Industry Delivery Team.

This an exciting, new and strategic ongoing customer engagement for DXC. This role will have the ability to shape our engagement going forward as we look to utilise our Global intelligent Applications Operations (iAOps) and introduce automation and efficiency over this multi-year agreement.

NV1 Security Clearance Is Required For This Role

As the Service Delivery Manager, the span of accountabilities encompasses:

• Main point of contact for delivery related activity
• Solution leadership and delivery execution responsibility for the account
• Supporting DXC account team with service delivery definition and ongoing operational reporting
• Day to Day team coordination to ensure delivery meets Service Level Agreements across the in scope SAP and non-SAP Applications
• Managing service delivery to maintain profitability, adheres to standard methodologies and generates client satisfaction and business benefits
• Delivery and/or solution responsibility for any additionally allocated changes
• Value add to presales presentations and estimation capability for any organic growth opportunities across the team

The Skills You Will Bring

To be successful in this position you will possess the following attributes:

• Service Delivery or Delivery Lead experience and team leadership within an Enterprise Apps environment
• Demonstrated experience in leading and managing high performing teams
• Demonstrated ability to deliver against multiple accountabilities
• A demonstrated commitment to fostering knowledge development and sharing
• Demonstrated pre-sales capacity in terms of client engagement, presentations, solution development and the accurate scoping of work
• Highly developed communication skills, both written and verbal at all levels
• Experience working with quality management approaches and techniques
• Experience working with delivery assurance policies, procedures and principles to ensure compliance.
• Excellent interpersonal skills

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.