Service Delivery Lead - Insurance & Client Success (Hybrid)

Aon Corporation; Council of the City of Sydney; Hybrid; AUD 100,000 - 120,000; Full time

Job summary

A leading global professional services firm is seeking a Service Manager in Sydney to lead a team dedicated to enhancing client services and operational workflows. This permanent full-time role offers a hybrid working model and requires a passion for continuous improvement and team development. Ideal candidates will have experience in the insurance or financial sectors, and proven leadership skills to guide teams through strategic initiatives. Join a culture that values inclusion and innovation, and contribute to best-in-class service delivery.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Smart Working options

Qualifications

• Experience in insurance broking or financial services.
• Demonstrated experience leading service or operations teams.
• Strong relationship-building and stakeholder management skills.

Responsibilities

• Lead a team to support broking operations and client services.
• Drive service excellence and optimize workflows.
• Contribute to strategic initiatives for client service improvement.

Skills

Leadership

Client Service

Process Improvement

Data Management

Relationship Building

Job description

A leading global professional services firm is seeking a Service Manager in Sydney to lead a team dedicated to enhancing client services and operational workflows. This permanent full-time role offers a hybrid working model and requires a passion for continuous improvement and team development. Ideal candidates will have experience in the insurance or financial sectors, and proven leadership skills to guide teams through strategic initiatives. Join a culture that values inclusion and innovation, and contribute to best-in-class service delivery.