Service Delivery Lead

at; Western Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading gaming organization seeks a Service Delivery Lead in Western Australia. Responsible for the design and transition of vendor-delivered services, this role requires expertise in IT service delivery and stakeholder management, ensuring alignment with operational readiness and contractual obligations. Applicants should have strong communication skills and ITIL knowledge.

Qualifications

• Demonstrated experience in IT service delivery and transition.
• Strong ITIL knowledge for service management.
• Proven capability in vendor management.

Responsibilities

• Ensure seamless transition of vendor-delivered services.
• Act as a key interface between Lotterywest and gaming vendor.
• Align service delivery with contractual obligations.

Skills

Leading IT service delivery in complex environments

Knowledge of ITIL

Stakeholder and vendor management

Communication and relationship-building skills

Job description

This is for a Fixed Term Full Time appointment until 30September 2027 with the possibility of extension.

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

Job Profile

The Service Delivery Lead is responsible for ensuring the design and seamless transition of vendor-delivered services across the full lifecycle of the integrated gaming solution, from project design and development through to go-live and operational support. This role acts as a key interface between Lotterywest and the gaming vendor, ensuring that service delivery aligns with contractual obligations, operational readiness criteria, and the broader objectives of the organisation.

Key Focus Areas

• Service Design & Planning
• Operational Readiness & Transition
• Operational Excellence & Continuous Improvement
• Governance, Compliance & Reporting

Mandatory / Special Role Requirements

• Police Clearance

We are looking for someone with

• Demonstrated experience leading IT service delivery and transition in complex, enterprise-scale environments
• Strong knowledge of ITIL and ability to apply service management frameworks to design and operationalise vendor services
• Proven capability in stakeholder and vendor management, with excellent communication and relationship-building skills
• Experience in coordinating operational readiness, including training, documentation, and seamless handover to BAU teams

For Further Job Related Information

Enquiries about the role can be directed to Ryan Satinover, Director Business Readiness on telephone number [phone].

Join Lotterywest

Applicants are required to apply online and need to submit the following documents in Word or PDF format only:

• A current resume/CV
• A cover letter of no more than two (2) pages addressing Essential Criteria 1-4

To submit your application, please click on the Apply for the job button.

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

Protecting your Privacy

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to [e-mail].