Service Delivery Coordinator - Fixed Term Contract

The Missing Link; North Sydney Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

An IT services provider in North Sydney is seeking a Service Delivery Coordinator to ensure clients receive top-notch managed services. Responsibilities include managing client relationships, overseeing service delivery, and acting as the liaison between clients and internal teams. The ideal candidate has at least 1 year of service coordination experience and holds an ITIL 4 Foundation certification. This is a great opportunity to work in a dynamic and collaborative environment.

Benefits

Culture that values collaboration

Regular fun social events

Daily breakfast and free soft drinks

Qualifications

• Minimum 1 year experience in service coordination.
• Strong communication skills, both written and verbal.
• Ability to manage client relationships and ensure service delivery.

Responsibilities

• Manage client relationships and ensure successful delivery of managed services.
• Act as the key liaison between clients, partners, and internal teams.
• Oversee incident, escalation, problem, change, and release management.

Skills

Excellent communication skills

Attention to detail

Time management

Ability to thrive in a fast-paced environment

Education

ITIL 4 Foundation certification

Job description

Are you passionate about delivering exceptional service and building strong client relationships? At The Missing Link, we’re looking for a Service Delivery Coordinator to play a key role in ensuring our clients receive world‑class managed services. This is your opportunity to work in a dynamic environment where innovation, collaboration, and growth are part of everyday life.

This is a 14 month fixed term contract.

About Us

We’re The Missing Link – one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting‑edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

What You’ll Do

• Manage client relationships and ensure successful delivery of managed services.
• Act as the key liaison between clients, partners, and internal teams.
• Oversee incident, escalation, problem, change, and release management within the ITIL framework.
• Analyze operational data and prepare monthly service reports, including SLA metrics.
• Lead internal projects focused on automation and process improvement.
• Coordinate service reviews and resource requests.
• Provide administrative support, including service board management, knowledge base updates, order processing, and billing.

Qualifications

• Minimum 1 year experience in service coordination.
• ITIL 4 Foundation certification.
• Excellent communication skills—written and verbal.
• Strong attention to detail and time management.
• Ability to thrive in a fast‑paced environment and work proactively.

Nice to Have

• Experience across SMB and Enterprise environments.
• Cybersecurity exposure or certifications (CompTIA Network+, Security+, vendor certs).
• Defence force experience.
• Familiarity with leading security vendors.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Benefits

• A culture that values collaboration and teamwork.
• Regular, fun social events.
• Daily breakfast, free soft drinks, monthly staff lunch.