Service Deli Manager

Drake Supermarkets Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Drakes Supermarkets on the Gold Coast is seeking a hands-on Service Deli Manager to lead deli operations with a focus on fresh food excellence and customer service. You will oversee staff, optimise rosters, and drive cost control while maintaining high standards of quality and safety within the store.

The role requires a passion for fresh food retail, strong leadership, and the ability to tailor service and product offerings to local customers.

Qualifications

• Significant fresh food retail knowledge.
• Experience in Service Deli Management is essential.
• Expertise in leading and managing team members.
• Ordering and cost control expertise.
• Strong understanding of gross profit calculations.
• Accurate staff rostering.
• Hands-on approach to leadership.
• Unparalleled commitment to customer service.

Responsibilities

• Lead and manage service deli operations across stores.
• Coach, train and performance manage staff.
• Roster staff and manage costs to meet targets.
• Drive merchandising and product presentation in the deli.
• Ensure safety, hygiene and WHS standards are upheld.

Skills

Fresh food retail knowledge

Service deli management

Team leadership

Staff rostering

Customer service

Merchandising

Cost control

Job description

Queensland - Gold Coast Queensland - Gold Coast

This job is open for expressions of interest only

• Attractive salary package and incentives
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and products offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant fresh food retail knowledge
• Experience in Service Deli Management is essential
• Expertise in leading and managing team members
• Ordering and cost control expertise
• An excellent understanding of gross profit calculations
• Accurate staff rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Ability to liaise with both staff and management
• A flair for merchandising
• Strong leadership and delegation skills
• Ability to coach, train and performance manage staff
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for fresh food within the grocery retail industry
• Express a positive "can do" attitude
• Problem solve Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders