SERVICE COUNTER/CLERK

Kroger Family of Companies; Redmond; On-site; AUD 24,000 - 33,000; Full time

Job summary

Kroger Family of Companies is seeking a Meat Department team member in Australia. You will assist customers, provide product knowledge, and help ensure accurate, fresh meat and seafood orders while maintaining safety and cleanliness across the department.

Responsibilities include promoting customer satisfaction, following food safety guidelines, and using department equipment to prepare and label items accurately. A positive attitude and ability to manage requests efficiently are essential.

Qualifications

• Strong communication skills for customer interactions.
• Ability to stay calm under pressure and resolve issues.
• Basic math abilities for handling cash and transactions.

Responsibilities

• Adhere to safety and food safety regulations and company guidelines.
• Create an environment where customers feel welcome and valued.
• Know products in the department and be prepared to answer questions and make suggestions.
• Inform customers of meat specials and assist with orders to prevent shrink.
• Operate meat department equipment according to guidelines and maintain proper temperatures.
• Label, stock and inventory department merchandise and ensure Country of Origin Labels are correct.
• Report safety risks and incidents to management and follow safety procedures.

Skills

Effective communication skills

Ability to handle stressful situations

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.

• Promote trust and respect among associates.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Inform customers of meat specials.

• Provide customers with fresh/frozen products that they have ordered in the correct portion size (or as close as possible to the amount ordered) to prevent shrink.

• Recommend meat and seafood items to customers to ensure they get the products they want and need.

• Use all equipment in meat department such as the refrigerators, freezers, slicers, and ovens according to Company guidelines.

• Adequately prepare, package, label and inventory ingredients in merchandise.

• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.

• Label, stock and inventory department merchandise.

• Ensure Country of Origin Labels are correct for all meat and seafood products.

• Report product ordering/shipping discrepancies to the department manager.

• Display a positive attitude and sense of urgency.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipmentandnotify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience

• Second language (speaking, reading and/or writing)

$17.38 - $24.10 per hour