Service Coordinator

dormakaba; Rockhampton Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading service company in Queensland, Australia, is looking for a Service Coordinator / Scheduler to enhance efficiency by managing technician schedules for service calls, installations, and maintenance. The ideal candidate will have strong coordination skills and experience in customer service, aiming for long-term career growth. The role offers full-time employment in a dynamic team environment with opportunities for personal growth.

Benefits

Access to discounted Health Insurance

Peer to Peer Recognition via AAA Nominations

Wellbeing Committee programs

WhereFit membership for gym discounts

Qualifications

• Experience working with scheduling of a field-based workforce.
• Looking for job security and career longevity.

Responsibilities

• Coordinate Reactive service calls, Quoted Works, Planned Maintenance, and Installations.
• Maximise technician productivity through proactive planning and scheduling.
• Monitor technician progress and manage revisits and reduce backlog.
• Support customers with clear communication and timely updates.
• Connect Service Sales and Technical Support teams.

Skills

Experience in a customer service or dispatch / scheduling environment

Strong administrative and coordination skills

Advanced computer literacy ideally with service software (e.g. ServiceMax)

Excellent communication and customer etiquette

Ability to work under pressure and manage competing priorities

Strong attention to detail and time management skills

Comfortable working in a fast-paced high-interaction team environment

Tools

ServiceMax

Microsoft Outlook

Job description

THIS OPENS THE DOOR TO YOUR FUTURE : OUR OPPORTUNITY

We’re after a Service Coordinator / Scheduler who is organised, proactive and ready to keep our technicians and customers connected.

Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns) Quoted Works Planned Maintenance and Installation jobs (field service works) keeping technicians productive and customers satisfied as we meet their Service Level Agreements.

Key responsibilities will include :

• Coordinate Reactive service calls (breakdowns), Quoted Works, Planned Maintenance and Installations keeping schedules technicians and communications on track
• Maximise technician productivity through proactive planning and scheduling
• Monitor technician progress and update ServiceMax (our software system) and customer portals, manage revisits and reduce backlog through recovery scheduling
• Support customers with clear communication and timely updates
• Connect Service Sales and Technical Support teams, streamline admin tasks and prepare reports
• Manage travel for our technicians when required so they may complete out of town work
• Review the on-call roster for technicians ensuring coverage 24/7 and close out all call-outs to be ready for invoicing within 24 hours of the call-out
• Manage technician inventory: maintain stock levels, source non-stock items and handle ordering and distribution to branches and contractor network
• Collaborate with Service Managers to track performance, identify training opportunities and document non-standard events

WE PUT TRUST IN YOU : YOUR SKILLS

The ideal candidate will have experience working with scheduling of a field-based workforce. You will be looking for job security and career longevity and possess the following skills:

• Experience in a customer service or dispatch / scheduling environment
• Strong administrative and coordination skills
• Advanced computer literacy ideally with service software (e.g. ServiceMax)
• Excellent communication and customer etiquette
• Ability to work under pressure and manage competing priorities
• Strong attention to detail and time management skills
• Comfortable working in a fast-paced high-interaction team environment

WHAT YOU CAN TRUST IN : A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand but also the world!

• Access to discounted Health Insurance
• Peer to Peer Recognition via our AAA Nominations and awards
• Wellbeing Committee with pillars focusing on Mental Health Community Engagement Diversity & Inclusion Social & Amenities
• Empowering Wellness: Every Employee has access to a WhereFit membership accessing discounts for Gym memberships apparel and more!

If you are looking for a role and workplace that matches your ambitions we want to hear from you!

To learn more about us and what we do visit our website :

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age race colour religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.

Required Experience :

IC

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Employment Type: Full Time

Experience: years

Vacancy: 1