Service Coordinator

Earthmoving Equipment Australia; Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading machinery company located in Queensland is seeking a motivated Service Coordinator. You will manage service appointments, act as a liaison between clients and technicians, and ensure customer satisfaction. The ideal candidate possesses strong organizational, multitasking, and communication skills, with experience in a technical field. This role offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Supportive and dynamic work environment

Qualifications

• Proven experience as a Service Coordinator or similar role, preferably in a mechanical or technical field.
• Ability to work under pressure and adapt to dynamic environments.
• Commitment to achieving excellent service standards.

Responsibilities

• Schedule and coordinate service appointments, ensuring efficient use of resources.
• Act as the primary liaison between customers, technicians, and internal teams.
• Manage work orders from initiation through to billing, ensuring all aspects are handled promptly.

Skills

Organizational skills

Multitasking skills

Communication skills

Interpersonal skills

Customer-oriented approach

Tools

Microsoft Office

Service coordination software

Job description

Earthmoving Equipment Australia – Carole Park QLD

Tree Care Machinery Pty Ltd has the belief of doing everything in our power to make things quick and simple for our valued clients. We pride ourselves on the quality of the products we deliver and the service we provide. All our products have a rich history in the tree care industry, with years of experience and development in their design and technology and the service and technical support is second to none. An Australian owned company with 6 branches Australia wide, we have confidence in what we can offer our customers!

Key Responsibilities:

• Schedule and coordinate service appointments, ensuring efficient use of resources.
• Act as the primary liaison between customers, technicians, and internal teams.
• Manage work orders from initiation through to billing, ensuring all aspects are handled promptly.
• Oversee parts and inventory, ordering and tracking supplies.
• Maintain detailed records of service operations, customer feedback, and technician activities.
• Ensure compliance with all service standards and safety regulations.
• Provide administrative and technical support to service technicians.
• Handle customer inquiries, resolve issues, and maintain high customer satisfaction.
• Coordinate and prepare technicians for inductions.
• Ensure all technicians are familiar with and understand Safe Work Method Statements (SWMS) relevant to their tasks.
• Verify that technicians have all necessary safety equipment and documentation before commencing work.
• Proactively coordinate and prepare jobs to ensure smooth execution, addressing any potential issues ahead of time.
• Act as the central point of communication to support technicians and ensure job requirements are met efficiently and safely.

About You:

• Proven experience as a Service Coordinator or similar role, preferably in a mechanical or technical field.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and any relevant software.
• Ability to work under pressure and adapt to dynamic environments.
• A customer-oriented approach with a commitment to achieving excellent service standards.

Why Join TCM?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• Be part of a company that values innovation and customer satisfaction.

If you are a motivated individual eager to advance your career and contribute to our continued success, we would love to hear from you!