Service Contract Coordinator

STERIS Canada Corporation; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A global healthcare solutions company is seeking a Contract Sales Representative – Service Support to drive strategic contract renewals and warranty conversions. This role requires at least 2 years of experience in business or sales, emphasizing strong communication and analytical skills. The ideal candidate will foster customer relationships and collaborate with service teams to enhance service agreements. This position offers a hybrid working arrangement in Melbourne, Australia, providing a chance to make a significant impact in the healthcare industry.

Qualifications

• Minimum 2 years’ experience in business, customer service, or sales.
• Preferably has experience with contracts.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Serve as a knowledgeable resource on contract terms and services.
• Engage with customers to maximize renewal value.
• Collaborate with field service and sales teams.

Skills

Business experience

Customer service

Sales

Strong communication

Negotiation skills

Analytical skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM systems

Oracle/Siebel

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Difference You Will Make

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a Contract Sales Representative – Service Support to join our team and drive growth through strategic contract renewals and warranty conversions. Are you a results-driven professional with a passion for sales and customer service? Apply Now!

Location: Macquarie, Sydney NSW
Reports To: Team Leader, Service Support
Position: Permanent Full Time, Hybrid

What Will You Do?

Your Impact: As a Contract Sales Representative, you will play a critical role in supporting our Service Operations team by:

• Serve as a knowledgeable resource on contract terms, service options, and product capabilities.
• Review expired agreements and assess upsell and continued business opportunities.
• Engage with customers to maximize renewal value and tailor service agreements to their needs.
• Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.
• Prepare and deliver accurate quotes, manage follow-ups, and handle objections effectively.
• Escalate complex issues to field leadership and coordinate service resources to ensure closure.
• Track and analyze lost opportunities to improve future performance.
• Analyze expiring contracts for pricing, coverage, and upsell potential.
• Develop customized proposals that highlight the benefits of STERIS service offerings.
• Build and maintain trusted relationships with customers to support long-term retention.
• Monitor and manage pipeline progress, ensuring timely movement through sales stages.
• Position STERIS service agreements as value-driven solutions for customers.
• Ensure a seamless customer experience through proactive communication and support.

Expertise

• Minimum 2 years’ experience in business, customer service, or sales—preferably with contracts.
• Strong communication, negotiation, and analytical skills.
• Proficiency in Microsoft Office; experience with CRM systems and Oracle/Siebel preferred.
• Bachelor’s degree strongly preferred (or equivalent experience).

Why Join Us?

Be part of a dynamic team that values innovation, collaboration, and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment!

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.

Job Category: Service/Technical Services