Service Catalogue Manager - ITSM & Knowledge Enablement

Datacom; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Employee assistance program

Learning and development opportunities

Career development opportunities

Job summary

Datacom is seeking a Service Catalogue Manager to lead the design and ongoing improvement of the ITSM Service Request Catalogue from Sydney. You will work with IT teams and business stakeholders to ensure clear definitions, accurate categorisation, and accessible service requests within governance frameworks.

You will contribute to knowledge management, process automation, and alignment with ITIL best practices while supporting a flexible work model that balances in-person and remote

Qualifications

• Experience in ITSM disciplines including Service Catalog or Service Portfolio.
• Proven ability to govern catalog hierarchies and lifecycle management.
• Strong understanding of ITIL, ISO/IEC 20000 and best practices.

Responsibilities

• Oversee design, development, and continuous improvement of the Service Request Catalogue.
• Collaborate with IT teams and stakeholders to ensure accurate categorisation and accessibility.
• Define user roles and information architecture to reach target audiences.
• Maintain governance, data quality, and metrics for catalog performance.
• Support automation and knowledge management within the catalogue framework.
• Ensure health and safety practices align with Datacom policy.

Skills

Stakeholder management

Facilitation

Analytical skills

Service design

Change management

Governance

Education

ITIL 4 Foundation certification

Tools

ServiceNow Service Catalogue

Jira Service Management

Job description

Datacom is seeking a Service Catalogue Manager to lead the design and ongoing improvement of the ITSM Service Request Catalogue from Sydney. You will work with IT teams and business stakeholders to ensure clear definitions, accurate categorisation, and accessible service requests within governance frameworks.

You will contribute to knowledge management, process automation, and alignment with ITIL best practices while supporting a flexible work model that balances in-person and remote