Service Advisor Mazda

at; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A valley car dealership located in Queensland is seeking a Service Advisor to deliver exceptional customer service and coordinate vehicle servicing efficiently. The ideal candidate will have proven experience in customer-facing roles, excellent communication skills, and a proactive attitude. Enjoy various benefits including discounted health insurance, vehicle discounts, and opportunities for personal and professional growth.

Benefits

Discounted health insurance

Vehicle discounts

Gym membership discounts

Paid parental leave

Employee Assistance Program

Qualifications

• Proven experience as a Service Advisor highly desired.
• Excellent customer service skills.
• Professional presentation and proactive attitude.

Responsibilities

• Provide exceptional customer service face to face.
• Maintain positive relationships with customers and employees.
• Keep regular contact with customers for updates.
• Ensure timely completion of vehicles.
• Handle customer complaints with prompt solutions.
• Offer accurate estimates for work or repairs.
• Engage in ongoing training and development.

Skills

Customer service experience

Communication skills

Proactive attitude

KPI experience

Ability to sell additional work

Tools

Pentana Solutions

Job description

• Join a company with dealerships across QLD, NSW, VIC
• Enjoy access to staff benefits including discounts on parts and servicing

Guaranteed weekly base earnings plus healthy commissions and a car on offer

We are seeking a Service Advisor to join the team at Southport Mazda delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing.

What the role entails:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs
• Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for:

• Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required
• Someone who loves a challenge and has a strong focus in customer experiences

Benefits of joining us:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
• Exclusive discounts on vehicles, parts and servicing
• Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
• Lifestyle discounts, including Gym memberships and retail discounts
• Paid parental leave to support you and your family

Southport Mazda was established in 1985 and is proud to be supporting the Southport community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets.

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