Service Advisor - Ford

Peter Warren Automotive Holdings; Council of the City of Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading automotive service provider located in New South Wales is seeking an experienced Service Advisor to join their team. This role involves being the first point of contact for customers, ensuring vehicles are serviced promptly, and working with various departments to provide exceptional customer service. The ideal candidate will have experience in automotive service, excellent communication skills, and attention to detail. The company offers great benefits including development opportunities, health insurance discounts, and lifestyle perks.

Benefits

Development and mentoring opportunities

Discounted rates on Bupa Private Health Insurance

Exclusive discounts on vehicles, parts, and servicing

Employee Assistance Program (EAP)

Lifestyle discounts, including gym memberships

Paid parental leave

Qualifications

• Experience in a similar role within a retail automotive service department.
• Excellent communication, numeracy and customer service skills.
• Sound automotive technical knowledge.
• Current driver's licence.
• Punctual and reliable.

Responsibilities

• Act as the first point of contact for customers.
• Liaise with workshop and parts departments.
• Meet and exceed manufacturers CSI targets.
• Ensure customers receive the best possible service experience.
• Quote up repair jobs and communicate with customers.

Skills

Customer service skills

Communication skills

Numeracy skills

Attention to detail

Tools

ERA-Power DMS

Job description

Join North Shore Ford , a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

We are looking for an experienced, motivated and enthusiastic Service Advisor , to join the team at Ford North Shore . As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.

Responsibilities :

• Act as the first point of contact, you will take care of the customer’s needs ensuring their vehicle is serviced in a timely manner
• Liaising with the workshop and parts departments
• Meeting and exceeding manufacturers CSI targets
• Ensuring the customers are given the best possible customer service experience
• Quote up repair jobs and liaise with customers

Requirements for the role :

• Experience in a similar role within a retail automotive service department
• Excellent communication, numeracy and customer service skills
• Sound Automotive technical knowledge
• Knowledge of ERA-Power DMS preferred but not essential
• Punctual and reliable
• Current driver’s licence
• Be able to work in a team environment
• Demonstrate attention to detail

Benefits :

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
• Exclusive discounts on vehicles, parts and servicing
• Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
• Lifestyle discounts, including Gym memberships and retail discounts
• Paid parental leave to support you and your family

If you think this role is right for you, please apply today by taking the time to complete our online application.