Service Advisor

Truck Centre WA; Perth; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Loyalty leave

Paid parental leave

Safety program

MATES program

Free onsite parking

Job summary

Truck Centre WA seeks an experienced Service Advisor to be the primary liaison between customers and the workshop for all repair and maintenance work. You will schedule tasks from the service counter to the workshop while maintaining exemplary customer service.

The role requires strong communication skills, mechanical aptitude, and the ability to work autonomously or in a team in a busy dealership environment.

Qualifications

• Experience in a similar customer service role.
• Mechanical aptitude to understand service needs.
• Strong communication and interpersonal skills.
• Ability to work autonomously or in a team.

Responsibilities

• Act as primary contact with customers for repair and maintenance.
• Schedule work from service desk to workshop.
• Deliver exceptional customer service.

Skills

Mechanical aptitude

Interpersonal skills

Time management

Communication skills

Autonomy

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

• Modern Facilities with Free Onsite Parking
• Loyalty Leave - 1 Extra Day of Leave Per Year up to 5 Days
• Work with Renowned Brands Volvo, Mack & UD Trucks

The Company

Truck Centre (WA) is WA's sole Volvo, UD and Mack, Truck Specialist Dealership'. With 8 branches operating successfully statewide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.

TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry.

About the Role

An exciting opportunity has become available for an experienced Service Advisor to join TCWA on a full-time basis at our busy Forrestfield Dealership.

You will be responsible for acting as the primary contact (both face-to-face and over the phone) between TCWA and our customers for all repair and maintenance work on their vehicles. You will need to be confident and responsible for scheduling work from the service counter to the workshop whilst providing exceptional customer service.

Successful Applicant

To be considered for this position, you will have worked in a similar capacitywith proven experience in providing exceptional customer service. In addition to your experience, you will possess the following:

• Mechanical aptitude to understand customer needs and service requirements
• Strong interpersonal skills and the ability to work autonomously or in a team
• Excellent time management, organisational and follow-up skills
• Strong communication skills to engage effectively with stakeholders
• The ability to thrive in a fast-paced environment with competing priorities
• Take ownership of your role and follow through until completion
• Intermediate proficiency with Microsoft Office and adaptability to software programs

What we Offer

• Competitive remuneration and annual CPI increases
• Loyalty Leave - additional day of leave per year of service (up to 5 days)
• Recognition and rewards for your efforts
• A commitment to safety with Zero Harm initiative
• Industry Leading Paid Parental Leave
• Health and Wellbeing support through MATES program - EAP counselling and support
• Modern facilities with free onsite parking