Service Advisor

Cummins; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading industrial company is seeking a Service Advisor in Mackay to coordinate services for mining and automotive customers. The ideal candidate will possess a mechanical background, schedule repairs, and liaise with customers and technicians effectively. Strong communication skills and familiarity with financial processes are essential for success in this role.

Qualifications

• Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant).
• Demonstrated mechanical technical experience in a similar industry or OEM.
• Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment.

Responsibilities

• Be the first contact for customers, ensuring quality service.
• Schedule jobs, book vehicles for services, and check parts.
• Coordinate with stakeholders, technicians, and parts teams.

Skills

Mechanical background

Heavy vehicle knowledge

Strong communication skills

Proficient in IT systems

Education

Mechanical trades qualified or automotive technician

Job description

DESCRIPTION

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.

In this role, you will make an impact in the following ways :

• Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
• Deal with technical queries from customers and develop positive relationships
• Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
• Consistently liaise with the customer to keep them updated with progress
• Coordinate with stakeholders, technicians, and parts teams for a seamless service process
• Follow procedures and document work accurately in the service management system

RESPONSIBILITIES

To be successful in this role you will need the following :

• Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
• Demonstrated mechanical technical experience in a similar industry or OEM
• Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
• Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable

QUALIFICATIONS