Service Access Administration Officer

Gippsland Lakes Complete Health; Lakes Entrance; On-site; AUD 80,000 - 100,000; Part time

Job summary

A community health provider in Lakes Entrance seeks a part-time administrative role to assist with service access. This position will be the first point of contact for inquiries about health programs, coordinating appointments, and managing referrals. Ideal candidates will possess exceptional customer service and administration skills. The role offers flexible working arrangements and opportunities for professional development. Applications close on January 26, 2026.

Benefits

Generous salary packaging options

Opportunity for ongoing training and scholarships

Onsite Gym

Qualifications

• Must have exceptional customer service and administration skills.

Responsibilities

• Serve as the first point of contact for people requiring health program information.
• Coordinate appointments and facilitate referrals to services.
• Undertake a range of necessary administrative tasks.

Skills

Exceptional customer service skills

Administration skills

Job description

• $33.62 per hour
• Part-time – 16-24 hours per week negotiable
• Flexible working arrangements available including school hours

About Us

Gippsland Lakes Complete Health (GLCH) is a not-for-profit community health provider that has been helping East Gippsland residents live well for more than 50 years. We’re one of the region’s most high-profile health and support service providers with more than 500 staff, 300 volunteers, and an annual budget of more than $50 million. Our mission is to develop and deliver quality health and wellbeing services to the people of East Gippsland

About The Role

This position is part of the Service Access and Administration team. This position is the first point of contact for people who require information or access to Allied Health and Social Support programs. The role includes informing people about service availability, eligibility, waiting lists and fees; coordinating appointments; and facilitating referrals to appropriate services. You will also undertake a range of administrative tasks as required.

Skills & Experience

This position will suit an individual who has exceptional customer service and administration skills.

Team Culture

At GLCH, we believe our people are our biggest asset and we pride ourselves on a positive culture that encourages open communication and emphasises recognition and career advancement. People enjoy working at GLCH because we’re professional, supportive, inclusive and collaborative in our approach. We welcome staff and clients irrespective of ethnicity, faith, sexual orientation and gender identity. We also support inclusion and diversity.

Benefits

• Generous salary packaging options
• Opportunity for ongoing training and scholarships
• Option to purchase additional annual leav.
• Onsite Gym (Lakes Entrance site)

Enquiries

Kylie Hayes
Ph: 5155 8300
Email: [e-mail]

To Apply

Upload your resume and a cover letter that addresses your suitability for the role. A separate document addressing the Position Requirements is not required.

Applications close: Monday 26th January 2026