Senior WW Specialist Solutions Architect - Amazon Connect, AWS, AWS Applied AI Solutions

Amazon Web Services Australia Pty Ltd; City of Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

A global cloud computing leader is seeking an AWS Specialist Solutions Architect to solve complex technical challenges for customers. The role requires 7+ years of experience in distributed applications, and a strong background in customer engagement and consulting. AWS offers an inclusive team culture, mentorship opportunities, and a focus on work/life balance. Ideal candidates should have a relevant degree and AWS certification.

Benefits

Mentorship and career growth

Flexible working culture

Inclusive team events

Qualifications

• 7+ years in design/implementation with distributed applications.
• 5+ years managing technical customer-facing resources.
• Experience in contact center or web technologies.

Responsibilities

• Represent the voice of the customer to product teams.
• Provide advanced technical knowledge to GTM teams.
• Share best practices through AWS forums and events.

Skills

Cloud computing

Technical architecture

Consulting

Customer engagement

Problem-solving

Education

Bachelor's degree in computer science or equivalent

AWS certification

Tools

Project management tools

Programming languages (Java, C#, Python, etc.)

Job description

Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing.

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!

The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Key job responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re : Invent, etc.
• Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

A day in the life

A typical day might include meeting with technical product managers at AWS or with partners, collaborating with others to build and test demonstrations and proofs of concept, and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands-on with AWS every day.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the team

This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The WWSO APJ CXE Specialist Solution Architecture team is a diverse group of architects located throughout Asia, Pacific and Japan. The team develops Contact Centre architectures and solutions using Amazon Connect for our customers. Specialist SAs play a critical role in capturing customer feedback, advocating for roadmap enhancements, and anticipating customer requirements as they work backwards from their needs. As domain experts, SSAs also participate in field engagement and enablement, producing content such as whitepapers, blogs, and workshops for customers, partners, and the AWS Technical Field.

Basic Qualifications

• 7+ years of in design / implementation / operations / consulting with distributed applications experience
• 5+ years of management of technical, enterprise customer facing resources or equivalent experience
• 4+ years of contact center experience, or experience in web technologies and the internet

Preferred Qualifications

• Experience in software development, or experience working with customers with a passion for delivering exceptional service and experience with programming / scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and / or PHP)
• Experience identifying, developing, negotiating, and closing large-scale technology projects for global customers
• Experience migrating or transforming legacy customer solutions to the cloud
• Experience in enterprise software
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
• Experience effectively communicating complex concepts through written and verbal communication
• Knowledge of project management tools and software
• Experience in IT development or implementation / consulting in the software or Internet industries
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Bachelor's degree
• 4+ years of relevant technical position experience, or Bachelor's degree in computer science or equivalent

Acknowledgement of country :

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.