Senior Ux Researcher

Rea Group; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid & flexible work

Flexible leave options

Parental leave policy

Community & volunteering program

Hackdays

Job summary

REA Group is seeking a Senior UX Researcher for its Financial Services portfolio, based in Melbourne or Sydney. You will lead qualitative and mixed-methods studies that inform product strategy and design decisions.

You will coach teams, partner with Product and Design to shape roadmaps, and drive evidence-informed choices across Mortgage Choice, Campaign Agent and PropTrack Mortgage Solutions, contributing to a culture of curiosity.

Qualifications

• 5+ years' experience leading UX research across complex digital products.
• Deep expertise in qualitative research; applies quantitative or mixed-methods when suitable.
• Excellent stakeholder management with diverse stakeholders.
• Collaborative leader who coaches others and raises evidence quality.
• Strategic thinker who connects insights across products to influence direction.
• Growth mindset with resilience to drive change at scale.
• Strong point of view on great research; challenges assumptions.
• Experience in regulated environments is beneficial.

Responsibilities

• Identify impactful research opportunities by understanding users, business context and competition.
• Partner with Product and Design to shape roadmaps and ensure research informs early decisions.
• Translate evidence into strategic recommendations influencing prioritization and investment.
• Apply systems thinking to connect insights across products and journeys.
• Coach designers and researchers in planning, facilitation, synthesis and communication.
• Champion research best practices and method selection.
• Lead complex studies while enabling teams to research across the lifecycle.
• Combine qualitative mastery with quantitative approaches for richer insights.
• Design and facilitate sessions, workshops, stakeholder interviews.
• Synthesize findings into actionable opportunities for product decisions.
• Contribute to shared research infrastructure and recruitment processes.
• Stay connected to emerging methods and AI-assisted techniques.
• Foster curiosity and evidence-informed decision making in Financial Services.
• Share learnings to evolve standards and promote evidence-driven culture.

Skills

UX research leadership

Qualitative research

Quantitative methods

Stakeholder management

Coaching teams

Strategic thinking

Job description

• Make an impact bringing your passion for UX Research in a collaborative, supportive team!
• Be the go-to research expert and shape how insight drives decisions across our Financial Services portfolio!
• Permanent full time role based in Richmond or Sydney

We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that’s finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

REA Financial Services brings together REA’s scale, consumer audience on realestate.com.au, property data and finance capabilities to help Australians not just find property, but finance it too. The business connects personalised property and finance journeys across consumer experiences, Mortgage Choice’s national broker network, and PropTrack’s valuation and property insights capabilities, with the ambition to become Australia’s number one destination to find and finance property.

The Senior UX Researcher is a research leader within the Financial Services Product & Technology function, working across the Mortgage Choice, Campaign Agent, and PropTrack Mortgage Solutions Product and Technology teams. You are responsible for strengthening our research practice, growing research capability across Financial Services and ensuring evidence informs product strategy and design decisions. As the team's research specialist, you provide methodological expertise, coach others to conduct effective research, lead complex research where your expertise has the greatest impact and connect insights across squads to build a richer understanding of the people we design for.

What the role is all about

• Develop a deep understanding of the people we design for, business context and competitive landscape to identify the most impactful research opportunities.
• Partner with Product and Design to shape roadmaps and strategy, ensuring research informs decisions from the earliest stages rather than simply validating them.
• Translate evidence into strategic recommendations that influence prioritisation, investment and product direction.
• Apply systems thinking to connect insights across products and journeys, identifying opportunities that create greater value for users, the business and the broader ecosystem.
• Coach designers and others who conduct research, building confidence and capability in research planning, facilitation, synthesis and insight communication.
• Champion research best practices, helping teams understand which methods to use, when to use them and what great research looks like.
• Lead complex research initiatives where your expertise has the greatest impact, while enabling designers and product teams to confidently conduct research throughout the product lifecycle, from discovery and validation through to post-launch evaluation.
• Apply qualitative methods with mastery and strong capability in quantitative approaches, using a mixed-methods lens to produce richer, more defensible insights.
• Help teams select and apply the right research methods, knowing when lightweight discovery is appropriate and when deeper investigation will create greater value.
• Design and facilitate research sessions, workshops and stakeholder interviews where specialist expertise is required, ensuring findings are credible, well-evidenced and clearly communicated.
• Synthesise research across squads, identifying recurring themes and translating them into actionable opportunities that inform product and business decisions.
• Contribute to shared research infrastructure, including templates, frameworks, research repositories, participant recruitment and insight management, helping keep the practice efficient, scalable and consistent.
• Stay connected to emerging research methods, AI-assisted research techniques and industry trends, helping evolve how we generate insight.
• Foster a culture of curiosity and evidence-informed decision making across Financial Services.
• Contribute to the broader Design and Research community by sharing learnings, evolving standards and promoting a culture where insight is valued and acted upon.

Who we’re looking for

• 5+ years' experience leading UX research across complex digital products.
• Deep expertise in qualitative research, with confidence applying quantitative and mixed-method approaches where appropriate.
• Excellent stakeholder management skills, with experience working with a range of stakeholders is highly desirable.
• A collaborative leader who enjoys coaching others, growing research capability and raising the quality of evidence-informed decision making.
• A strategic thinker who can connect insights across products, identify opportunities and influence direction through evidence, curiosity and trust.
• A growth mindset, resilience and an appreciation for driving meaningful change within an organisation at scale.
• A strong point of view on what great research looks like, with the confidence to challenge assumptions, influence decisions and leave the research practice stronger than you found it.
• Experience in a similar environment with regulatory constraints is beneficial.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.