Senior Transcription Lead (Remote)

Epiq Company; Australia; Hybrid; AUD 60,000 - 110,000; Full time

Job summary

Epiq in Australia is seeking a Senior Transcription Coordinator to ensure transcripts are accurately typed, finalized, and delivered on schedule across jurisdictions. You will lead a team of in-house and home-based transcribers and support the Transcription Manager.

This role requires strong English, attention to detail, and the ability to coordinate across time zones while maintaining data integrity and client KPI standards. Remote from home with potential flexible hours.

Qualifications

• Six months to one year basic office administration experience.
• Strong English skills, both written and verbal.

Responsibilities

• Provide guidance to members of in-house and home-based transcription team.
• Provide support to Transcription Manager, acting as 2IC and providing cover in absence.
• Assist with transcriber allocations and reallocations for same-day and delayed transcription work for various jurisdictions as required.
• Oversee merging of cuts for final delivery at end of day.
• Merge, produce, finalise and deliver transcripts in accordance with client and business quality KPIs.
• Maintain delivery information for transcript orders.
• Maintain overview of various email accounts/distribution groups.
• Ensure data integrity is maintained in workflow systems.
• Provide transcribers with relevant job information.
• Deliver transcripts to clients via a variety of methods.
• Audio check indistinct and inaudible notations in transcripts.
• Audio check transcripts created from poor audio.
• Provide transcript billing information to the Operations Manager/Administration Team.
• Participate in projects on an ad hoc basis.
• Conduct quality assessments for transcribers as directed by the Transcript Manager and Quality Assurance Lead Analyst.
• Participate in transcriber training as necessary.
• Maintain close communication with Monitoring Team.
• Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging.
• Ensure communications are clear, concise, and in line with business requirements.

Skills

Collaborative

Strong communicator

Attention to detail

Customer focused

Strong English

Education

High School Graduate

Job description

Epiq in Australia is seeking a Senior Transcription Coordinator to ensure transcripts are accurately typed, finalized, and delivered on schedule across jurisdictions. You will lead a team of in-house and home-based transcribers and support the Transcription Manager.

This role requires strong English, attention to detail, and the ability to coordinate across time zones while maintaining data integrity and client KPI standards. Remote from home with potential flexible hours.