Senior Therapy Coordinator

Early Start Australia; Maroochydore; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Up to 12 weeks annual leave

Up to 16 weeks paid primary carerleave

Wellbeing support program

Registration and professional memberb‑

Job summary

Early Start Australia in Maroochydore is seeking a proactive Client Experience & Coordination lead to join our allied health team. You’ll coordinate new client intake, referrals, scheduling, and continuity of care across clinic, home, school, and community settings, ensuring clear communication and safe, supported experiences for children and families.

You will manage therapist caseloads, assist with therapy planning, and oversee documentation, reporting, and PMS data accuracy while ensuring

Qualifications

• NDIS Workers Screening Check is required.
• Current Drivers’ Licence and vehicle are required.
• Working with Children Check (or WWVP) is required (state specific).
• National Police Check is required.
• Accredited First Aid & CPR Certificate is required.

Responsibilities

• Coordinate new client intake, onboarding and continuity of care.
• Review referrals, questionnaires and service agreements before commencement.
• Facilitate scheduling, including telehealth options as needed.
• Oversee therapy plans and ensure measurable goals and session structure.
• Ensure accurate clinical notes, reporting, and PMS data management.

Skills

Organisational skills

Empathy

Communication

Leadership

Team coordination

Job description

• Job Function Group: Health
• Job Function: Administration
• Employment Type: Full Time

Company Description

Job Description

When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

What you’ll do at our Maroochydore clinic:

Client Experience & Coordination

• Coordinate new client intake, onboarding, and continuity of care
• Review referrals, questionnaires, and service agreements prior to commencement
• Facilitate timely scheduling, rescheduling, or alternate service options (e.g. telehealth, therapy support)
• Ensure clients and families receive clear communication and feel safe, supported, and valued
• Support timely feedback processes and confirm service pathways and therapy requirements

Operational & Service Delivery Oversight

• Coordinate therapist caseloads to optimise service delivery, productivity, and travel efficiency
• Support delivery of client-centred, evidence-based therapy services across clinic, home, school, and community settings
• Oversee implementation, review, and adjustment of individualised therapy plans
• Ensure discipline-specific and complex caseloads are supported appropriately
• Maintain privacy, confidentiality, and compliance with professional standards

Therapy Programs & Planning

• Oversee initial appointments and goal-based therapy planning processes
• Ensure therapy plans include measurable goals, targeted interventions, and session structure
• Support provision of home- and school-based resources and therapy activities
• Monitor service delivery progress, goal reviews, and outcomes
• Coordinate referrals to other disciplines or group programs as required

Reporting, Documentation & Systems

• Ensure clinical notes, appointments, and service records are completed accurately and on time
• Oversee generation of compliant reports, service delivery summaries, and invoices
• Monitor and manage PMS data accuracy, productivity reporting, and client documentation
• Ensure incidents, complaints, and risks are recorded and escalated appropriately

Funding, Compliance & Professional Leadership

• Align therapy plans and service delivery with funding models (e.g. NDIS, Medicare, private)
• Monitor invoicing accuracy, debtor timeframes, and client activity targets
• Support therapists and coordinators through supervision, guidance, and problem-solving
• Participate in meetings, professional development, and quality improvement activities
• Ensure compliance with registration standards, organisational policies, WHS, and child safety requirements

What you’ll bring:

• Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
• An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, elevate matters as needed and maintain confidentiality
• Ability to collaborate and communicate effectively with our leadership team, therapists and clients
• Excellent in-person, telephone, email and PMS-based communication skills
• Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload management

Qualifications / Compliance:

• NDIS Workers Screening Check
• Current Drivers’ Licence and vehicle
• Current Working with Children Check or Working with Vulnerable People Registration (state specific)
• National Police Check
• Accredited First Aid & CPR Certificate

What you’ll get:

Flexibility and Wellbeing

• Flexible hours and compressed work options
• Up to 12 weeks annual leave.
• Up to 16 weeks paid primary carer leave
• Wellbeing support program for you and your family

Reward and support

• Registration and professional membership contribution
• Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
• National and global career pathways through the APM Group

Who we are:

We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.