Senior Technical Program Mgr, Leo Customer Terminals

Amazon Inc.; Redmond; On-site; AUD 211,000 - 286,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Redmond, WA seeks a Senior System TPM to define customer terminal products across segments. You will coordinate with engineering, product, and leadership to balance cost, performance, and customer experience while driving a clear roadmap and milestones.

You will lead cross-functional teams, communicate risks and status to executives, and manage CapEx/OpEx with a focus on rapid, high-quality delivery in a dynamic environment.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management with software teams.
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.

Responsibilities

• Coordinate with engineering teams to develop product strategy and features for customer terminals that will meet cost, performance, reliability and customer experience needs.
• Work with Product Management to define business objectives including Operation Expenditures, Capital Expenditures, Operational Cost of Goods Sold, Headcount and maintain guardrails throughout the program to achieve.
• Collaborate and lead narrative white papers to communicate project status, risks, and issues to leadership and cross functional teams.
• Project management of overall development process including communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams.
• Drive milestone readiness with the cross-functional teams.
• Navigate through ambiguity and managing project delivery in a fast-paced, deadline-driven environment.
• Collaborate with stake holders to define business and product requirements for long term product roadmap.
• Manage CapEx/OpEx and BOM+MVA for the device.

Skills

Program management

Cross-functional teams

Communication skills

Software development

Stakeholder management

Product strategy

Job description

Description

The Sr. SystemProgram Manager, Customer Terminals will play a pivotal role in defining customer terminal products that will meet customer needs in the various segments. The right candidate must have demonstrated program management experience with consumer / commercial electronics, e-commerce or telecommunications domains.

Specific responsibilities include the following

• Coordinate with engineering teams to develop product strategy and features for customer terminals that will meet cost, performance, reliability and customer experience needs


• Work with Product Management to define business objectives including Operation Expenditures, Capital Expenditures, Operational Cost of Goods Sold, Headcount and maintain guardrails throughout the program to achieve.


• Collaborate and lead narrative white papers to communicate project status, risks, and issues to leadership and cross functional teams.


• Project management of overall development process including communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams


• Drive milestone readiness with the cross-functional teams.


• Navigate through ambiguity and managing project delivery in a fast-paced, deadline-driven environment


• Collaborate with stake holders to define business and product requirements for long term product roadmap


• Manage CapEx/OpEx and BOM+MVA for the device

Key job responsibilities

• Senior System TPM need strong verbal and written communication skills and ability to scale communications to the correct audience for decisions to be made.


• Emphasize speed of decision within the product development cycles and manage critical issues through optimized prioritization of resources and personnel.


• Working with overseas internal and external teams on developing products.


• Scale and evolve key processes and design review checkpoint mechanisms to enable responsible last responsible moment decision making on one way and two way door decisions.


• Manage and communicate product development critical issues, work collaboratively to execute solutions meeting key product KPI and accelerate as required when teams are unable to reach a consensus or decisions are one – way door.

A day in the life

The ideal candidate will be responsible for managing execution of the Customer Terminal and Accessories (cables, power supplies, etc.) with a balance of technical skills, bias for action, customer obsession, and ownership. The TPM will collaborate daily onsite with the engineering development team located in Redmond, WA including Product Design, Industrial Design, Electrical, Software, Operations, and Antenna teams. On a weekly basis, the TPM will create agendas and presentations leading to meetings at the Director and VP level to make timely one way and two-way door decisions to maintain project timelines, finances, requirements and deliverables

Basic Qualifications

• -5+ years of technical product or program management experience


• -7+ years of working directly with engineering teams experience


• -3+ years of software development experience


• -5+ years of technical program management working directly with software engineering teams experience


• -Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• -5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience


• -Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules


• -Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually