Senior Technical Consultant ServiceNow

NTT Ltd.; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

NTT DATA in Australia seeks a ServiceNow Senior Technical Consultant to lead enterprise-scale implementations, shape architecture, and deliver high-quality design artefacts. You will drive hands-on configuration, manage stakeholders, and guide workshop outcomes to ensure successful client delivery.

The role focuses on ITSM HRSD, SPM, ITOM, and building robust integrations across systems, with hybrid working options across major cities.

Qualifications

• 5+ years hands-on ServiceNow implementation experience.
• Experience designing and delivering integrations within ServiceNow environments.
• Strong stakeholder management and workshop facilitation skills.
• Excellent design and build artefacts documentation capabilities.
• Ability to translate business requirements into scalable technical solutions.

Responsibilities

• Lead technical design and implementation across ServiceNow modules.
• Produce High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Develop and maintain build documentation aligned to delivery standards.
• Configure and customize ServiceNow solutions following best practices.
• Facilitate client workshops and trainings (requirements gathering, design, playback).
• Provide architectural guidance on integrations and cross-platform solutions.
• Collaborate with functional consultants, developers, and client stakeholders.
• Ensure governance, scalability, and maintainability of delivered solutions.

Skills

ServiceNow design

Integration design

Stakeholder management

Documentation

Workshops facilitation

Architecture direction

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

About the Role

We are seeking an experienced ServiceNow Senior Technical Consultant to join a high-performing delivery team working across enterprise-scale ServiceNow implementations and transformations. This role requires a technically strong consultant who can lead design discussions, produce high-quality documentation, and drive successful client outcomes across complex ServiceNow environments.

You will play a key role in architecture, solution design, hands-on configuration, stakeholder engagement, and workshop facilitation.

With a focus on ITSM HRSD , SPM, ITOM the specialist will ensure seamless integration and functionality across systems. This role requires a deep understanding of ServiceNow tools and processes to enhance operational efficiency and drive business success and ability to design and build integrations.

Key Responsibilities

• Lead technical design and implementation across ServiceNow modules.

• Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.

• Develop and maintain detailed build documentation aligned to delivery standards.

• Configure and customise ServiceNow solutions in line with best practices.

• Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).

• Provide architectural guidance on integrations and cross-platform solutions.

• Collaborate with functional consultants, developers, and client stakeholders.

• Ensure governance, scalability, and maintainability of delivered solutions.

Required Experience & Skills

• Strong hands-on experience implementing ServiceNow solutions (5+ years preferred).

• Proven experience with:

• Experience designing and delivering integrations :

• Strong understanding of ServiceNow platform architecture and best practices.

• Experience leading workshops and engaging senior business stakeholders.

• Ability to translate business requirements into scalable technical solutions.

• Excellent documentation skills (design and build artefacts).

Certifications (Mandatory / Highly Desirable)

• ServiceNow Certified System Administrator (CSA)

• Certified Implementation Specialist (CIS) – HRSD (preferred)

• CIS – SPM (preferred)

• Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded

Personal Attributes

• Confident communicator with strong stakeholder management capability.

• Commercially aware and outcome-focused.

• Able to lead technical discussions and provide credible architectural direction.

• Detail-oriented with strong governance discipline.

Why Apply?

• Enterprise-scale transformation programmes

• Hybrid working flexibility across Sydney, Melbourne, or Brisbane

• High-performing ServiceNow delivery environment

• Opportunity to influence architecture and strategic design decisions

If you are a technically strong ServiceNow professional looking to step into a senior leadership role within delivery, we would like to hear from you.

#LIAPAC

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.