Senior Tech Support Executive - 24/7 Service Desk

Infosys; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Infosys is seeking a Senior Technical Support Executive (L1 Service Desk) in Sydney to provide first-level technical support, service restoration, and user guidance for maximum system availability. The role operates on a 24x7 shift pattern with permanent, full-time status.

Applicants must have Australia work rights and visa eligibility. The ideal candidate will demonstrate strong analytical and problem-solving skills, experience in service-desk environments, and familiarity with Windows OS,

Qualifications

• 12–18 months of service desk/tech support experience.
• Intermediate knowledge of iOS, Android and Windows.
• Basic ITIL knowledge.
• Ticketing tool such as ServiceNow.
• Experience with OS, browsers, MS Office 365, Outlook, Skype for Business, Teams, SharePoint and OneDrive for Business.
• Experience in a busy ICT Service Desk environment.

Responsibilities

• Provide 1st level technical support and service restoration.
• Fulfill service requests and advise users to ensure availability and performance.
• Follow prescribed procedures and timelines for transactional work.

Skills

Active listening

Questioning

Attention to detail

Root cause analysis

Problem solving

Ownership & accountability

Customer trust

Empathy

Quick thinking

Team collaboration

Tools

ServiceNow

Job description

Infosys is seeking a Senior Technical Support Executive (L1 Service Desk) in Sydney to provide first-level technical support, service restoration, and user guidance for maximum system availability. The role operates on a 24x7 shift pattern with permanent, full-time status.

Applicants must have Australia work rights and visa eligibility. The ideal candidate will demonstrate strong analytical and problem-solving skills, experience in service-desk environments, and familiarity with Windows OS,