Senior Support Worker - Helensvale

Claro Disability Services; Gold Coast City; Presencial; AUD 34 000 - 44 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Flexible shifts

Paid travel between client shifts

Referral bonus $300

Flare benefits

Paid annual training

Area Manager mentoring

Resumo da oferta

Claro Disability Services is seeking a Senior Support Worker on a part-time basis to join our team on the Gold Coast. The role combines hands-on care with leadership and coordination to support participants according to their care plans and goals.

You will mentor frontline staff, act as the primary onsite contact, and collaborate with families, care teams, and external partners to ensure high-quality, person-centred care while upholding professional boundaries and confidentiality.

Qualificações

• Significant experience delivering personal care to participants with varying needs.
• Ability to mentor frontline staff and lead on-site operations.
• Strong communication with participants, families, care teams and external partners.

Responsabilidades

• Support participants in line with individual care plans, promoting independence and dignity.
• Be the onsite point of contact for questions from stakeholders and ensure timely issue resolution.
• Deliver domestic and personal care, including medication assistance as required and per policy.

Conhecimentos

Personal care

Mentor staff

On-site coordination

Medication administration

Communication

Descrição da oferta de emprego

Part-time Permanent 1 - 3 Years Experience

Posted 26 Oct 2026

Description

About Us

At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

We are seeking a dedicated Senior Support Worker to join our team. This role combines hands-on care with leadership and coordination to support participants in achieving their individual goals, while mentoring frontline staff and serving as the primary point of contact for onsite operations. You will work closely with participants, families, care teams, and external partners to ensure high-quality, person-cantered care aligned with each participant’s care plan.

Key Responsibilities:

• Support participants in achieving their individual goals in line with their care plan, with a focus on independence, dignity, and well-being.
• Act as the onsite contact person for day-to-day questions from internal and external stakeholders, ensuring clear communication and timely problem-solving.
• Provide domestic and personal care services across both high and low needs, including assistance with medication as required and in accordance with policies and regulations.
• Mentor Support Workers and acting as a practice leader on site; ensure access to systems, documentation, and workload support.
• Report incidents, hazards, and complaints promptly and accurately; contribute to continuous improvement processes.
• Develop and maintain excellent relationships with key stakeholders, including participants, families, healthcare providers, local services, and partner agencies.
• Uphold professional boundaries, maintain confidentiality, and deliver compassionate, respectful, and culturally responsive care.

To be successful in this role you will have:

• Significant experience in the provision of personal care duties for participants with high and low needs.
• Strong commitment to quality customer service; ability to provide accurate and timely information.
• Demonstrated ability to relate to people from diverse backgrounds and treat everyone fairly.
• Clear understanding of professional boundaries in the execution of duties.Demonstrated ability to provide compassionate, respectful care and maintain participant dignity.
• Capability to mentor and support frontline staff; comfortable with documentation systems and workload management.
• Relevant certifications as required (e.g., First Aid, Medication Administration, Manual Handling, and any role-specific qualifications).

What’s in it for you:

• Flexible shifts to suit your lifestyle, work/life balance needs and availability
• Paid travel between client shifts (minimum distance applies)
• Employee referral bonus to the value of $300
• Retail perks and discounts through Flare benefits
• Paid annual training for mandatory modules
• On-the-job advice and mentoring from the Area Manager

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people

Company Overview

At Claro, we specialise in supporting people with complex needs, whether it’s a health condition or a change in living situation. With 30 years experience and national coverage we provide the right homes, supports, and transitions, based on the highest standards, guided by expertise and delivered with care. Our team of specialist trained staff bring consistency, reassurance, and confidence to every aspect of support that makes life work.