Senior Support Engineer

Australia Post; City of Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

A leading Australian logistics company is seeking a Senior Support Engineer to manage business applications, ensuring their availability and performance. The ideal candidate should have significant experience with AWS/GCP and strong technical problem-solving skills. This role offers opportunities for career development and flexible working arrangements.

Benefits

Career Development

Work-Life Balance

Employee Wellbeing

Qualifications

• Significant experience in application management and support.
• Strong knowledge of development methodologies.
• Ability to engage with senior business stakeholders.

Responsibilities

• Manage defined business applications' installation and configuration.
• Drive technical investigations and resolve technical issues.
• Document applications for support purposes.

Skills

Application support

Interpersonal skills

Communication skills

Technical problem-solving

AWS/GCP knowledge

CI/CD experience

Education

Experience in ITIL environment

Tools

Java

.Net

Job description

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

We're hiring aSenior Support Engineer to join our team! In this support role, you'll be responsible for managing defined business applications by installing, configuring, upgrading, administering, monitoring, and maintaining them to ensure they remain correct, consistent, and available at all required times. In this role, you'll deliver minor works, estimations, design, and systems development to meet time, budget, and quality targets, while adhering to standards. You'll also drive technical investigations, participate in troubleshooting incident and problem tickets, and resolve technical issues throughout the development lifecycle. You will be rostered on a 1 in 5 support roster. If you thrive on keeping systems running smoothly and tackling technical challenges, we’d love to hear from you.

This is a great opportunity to get involved in developing a system that processes over a quarter of a billion transactions per annum.

What you’ll deliver with us

• Implements, configures and supports applications during the hours required by the business ensuring application availability, performance, reliability, maintainability, serviceability, and capacity are provided in line with agreed service level agreements.
• Provides application support resolving all incidents and requests in line with SLAs and undertaking problem management working closely with Service Management.
• Ensures all applications adhere to security policies and appropriate escalation processes are in place for all applications.
• Writing and reviewing of application code in Java during the development life cycle and deploy it into AWS/GCP
• Documents all applications and integration components for support purposes by required standards, methods, and procedures and adheres to any applicable configuration management procedures.
• Identifies key issues and risk elements and escalates promptly.
• Supports the planning and delivers patches, maintenance releases, and all major product enhancement releases to applications and integration components.
• Works with internal and external supplier relationships to ensure new fixes and maintenance releases are delivered in a timely fashion.

About You

You bring significant experience and in-depth knowledge of development methodologies, documentation standards, and the tools required to create, test, and implement applications, as well as manage control points for day-to-day support. Your strong interpersonal and communication skills, both oral and written, enable you to clearly articulate ideas and concepts to colleagues and stakeholders. You drive technology collaboration, ensuring team decisions are aligned with the technical roadmap, and you have a proven track record of working effectively within an ITIL environment. Comfortable working as part of a team and engaging with senior business stakeholders, you provide subject matter expertise for our platform, tools, and ways of working, helping to shape best practice and deliver value across the organisation.

You’ll also bring

• Intermediate/advanced Knowledge of AWS/GCP is mandatory.
• Having hands on experience with CI/CD into AWS/GCP platform.
• Having Microsoft .Net experience is an added advantage.

How we’ll deliver for you

• Career Development: We offer opportunities for professional growth and development, helping you to build a rewarding career.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to support your personal and professional needs.
• Employee Wellbeing: We prioritize the wellbeing of our employees, providing resources and support to ensure a healthy and safe work environment.

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‑equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [e-mail].

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