Senior Staff AI Lead - Generative AI & Agentic Solutions

Singtel Group; Australia; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Flexible working (3 days in office, 2/

Office campus with cafes and gym

Parental leave up to 16 weeks

Wellbeing support 24/7 counselling

Employee networks & culture programs

Job summary

Optus, an Australian telecommunications company, is seeking a Staff AI Lead to provide technical leadership in design and delivery of AI agents and intelligent products. You will shape technical approaches, influence product direction and help establish standards that scale AI safely and effectively.

This senior individual contributor role blends deep technical expertise with product thinking to solve complex business challenges using Agentic AI, Generative AI and LLM-powered technologies.

Qualifications

• Demonstrable experience building and delivering AI agents, GenAI solutions, conversational AI or LLM-powered products.
• Strong knowledge of agent architectures, orchestration patterns, prompt engineering and AI guardrails.
• Hands-on experience building, evaluating and optimizing AI agents in production environments.
• Experience using experimentation, analytics and data-driven insights to improve product performance.
• Strong technical judgement and the ability to influence stakeholders across multiple disciplines.
• Excellent communication skills with a customer-focused mindset.

Responsibilities

• Design, build and continuously improve AI agents and AI-powered products.
• Translate business problems and service opportunities into scalable AI solutions.
• Develop and refine prompts, workflows, tools, orchestration logic and guardrails.
• Drive experimentation, testing and evaluation to improve agent performance and customer outcomes.
• Use data and insights to identify optimisation opportunities and measure impact.
• Partner with Product, Engineering, Operations, Design and Analytics teams to deliver high-quality AI experiences.
• Contribute to standards, frameworks and best practices for developing and scaling AI solutions.

Skills

AI agents

GenAI solutions

LLM-powered products

Prompt engineering

Agent architectures

Stakeholder influence

Job description

Optus, an Australian telecommunications company, is seeking a Staff AI Lead to provide technical leadership in design and delivery of AI agents and intelligent products. You will shape technical approaches, influence product direction and help establish standards that scale AI safely and effectively.

This senior individual contributor role blends deep technical expertise with product thinking to solve complex business challenges using Agentic AI, Generative AI and LLM-powered technologies.