Senior Specialist Knowledge Services

WorkCover Queensland; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning & development opportunities

Health and wellbeing program

Study assistance

Job summary

WorkCover Queensland is seeking a Senior Specialist Knowledge Services on a 12-month Fixed Term Contract to transform complex policy, process, and compliance information into clear, practical knowledge for frontline teams.

You will collaborate with subject matter experts across Claims, Learning Development, Technology, Risk and Legal to structure content in our knowledge management platform and support the ongoing development and governance of our knowledge model.

Qualifications

• Experience in knowledge management, content development, or related discipline.
• Experience in regulated, insurance, claims or compliance-driven environments.
• Exceptional writing, editing and content design skills to simplify complex information.

Responsibilities

• Transform complex policy, process, compliance and operational information into clear, practical knowledge.
• Translate source material into engaging content for the knowledge management platform.
• Collaborate with subject matter experts to develop accurate, user-focused content and governance.

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.

The Opportunity

We're looking for a skilled communicator and knowledge specialist to join our Knowledge Services team as a Senior Specialist Knowledge Services on a 12-month Fixed Term Contract (possibility for extension).

In this role, you'll play a key part in transforming complex policy, process, compliance and operational information into clear, practical and accessible knowledge that supports our frontline teams to deliver outstanding customer outcomes.

Working closely with subject matter experts across Claims, Learning Development, Technology, Risk and Legal, you'll take detailed source material and translate it into engaging, user-friendly content within our knowledge management platform. You'll help ensure knowledge is easy to find, understand and apply in the moment, while supporting the ongoing development, governance and continuous improvement of WorkCover's knowledge management model.

This is an exciting opportunity to contribute to the continued evolution of our knowledge management capability, shape how information is organised and consumed, and help create better outcomes for our people and customers.

About You

You are an experienced knowledge practitioner, with strong knowledge of personal injury claims, who can turn complex information into clear, practical guidance that people can quickly understand and apply.

You Bring:

• Experience in knowledge management, content development, operational communications or a related discipline.
• Experience working in a regulated, insurance, claims or compliance-driven environment.
• Exceptional writing, editing and content design skills, with the ability to simplify complex policies, processes and legislative requirements into plain language.
• Experience working with a knowledge management platform such as LivePro, or a similar system, including organising and maintaining content for end users.
• Strong stakeholder engagement skills and the ability to work collaboratively with subject matter experts to develop accurate, effective and user-focused content.
• An analytical mindset, with the ability to identify connections across multiple information sources and structure knowledge in a logical, intuitive way.
• Experience working in a regulated, insurance, claims or compliance-driven environment will be highly regarded.

Why Join Us

Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values

When you join us, you'll benefit from:

• A purpose-driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work-life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Study assistance to support ongoing education and professional development

Applications close 4pm Friday 9th October 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [e-mail] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.