Senior Settlement Worker

MiCare Ltd; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Employee wellness portal

Hybrid work arrangement

Professional development

Job summary

MiCare is seeking a Senior Settlement Worker to support adults, families and young people from migrant/refugee backgrounds, helping them participate fully and improve well-being. You will provide high-quality case management and lead community initiatives within MiCare's Integrated Family/Client Service.

The role involves delivering needs-based casework, group sessions and collaborative programs with diverse communities across Collingwood and Sunshine, with a strong focus on culturally

Qualifications

• Tertiary qualification in Social Work, Community Services, Human Services or related discipline, or equivalent experience.
• Understanding of migrant and refugee settlement needs and systemic barriers.
• Experience in case management and community development approaches.

Responsibilities

• Provide high-quality, needs-based case management (low/medium/high intensity) within guidelines.
• Deliver group sessions, community projects, programs and activities as required.
• Engage stakeholders to improve settlement outcomes for humanitarian entrants.
• Maintain accurate records, comply with standards and contribute to improvement.

Skills

Relationship management

Communication

Report writing

Time management

Cultural sensitivity

Lived migration experience

Education

Tertiary qualification in Social Work / Community Services or related discipline

Tools

Microsoft Office

Job description

Make a lasting impact in a values-driven organisation supporting diverse communities

Location Collinwood and Sunshine

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role

The Senior Settlement Worker will equip eligible clients (including adults, families, and young people from migrant/refugee background), to address their identified settlement needs in order to improve social participation, economic well-being, independence, personal well-being and community connectedness more broadly.

The Senior Settlement Worker is responsible for the provision of high-quality case management (Low Medium and High intensity casework) and community development initiatives. The position operates within MiCare's Integrated Family/Client Service.

Key Result Areas

Deliver high-quality, needs-based case management for eligible clients within specified timeframes as defined by program guidelines, including clients with complex needs and high-intensity support requirements.

Deliver group sessions, community projects, programs and activities as required by role/location.

Successful engagement and collaboration with relevant stakeholders and groups to enhance settlement outcomes for newly arrived Humanitarian Entrant clients and communities.

Accurate record keeping, compliance with legislative and organisational standards, financial accountability where applicable, and contribution to continuous improvement and team development

What We're Looking For

Qualifications

• Tertiary qualification in Social Work, Community Services, Human Services or a related discipline, or equivalent experience.

Knowledge and Experience

Understanding of refugee and migrant settlement needs, systemic barriers and complex settlement challenges

Knowledge of strengths-based case management, community development and community capacity-building approaches in the Settlement context.

Knowledge of settlement policies, referral protocols and relevant legislative frameworks.

Working knowledge of relevant Commonwealth and State legislation, Child Safe Standards, MARAM Framework, Information Sharing Schemes and related social policy environments with demonstrated ability to respond flexibly to changing policy and program needs

Experience supporting people from migrant and refugee backgrounds through learning and social engagement opportunities.

Demonstrated experience in casework/case management, including complex needs assessment, case planning, review, referral, advocacy and coordinated support responses

Demonstrated experience supporting clients experiencing crisis and presenting with multiple or complex needs.

Demonstrated experience identifying and responding to emerging needs of individuals and communities in both group work and casework contexts, and in partnership with other agencies

Essential skills

Excellent relationship management and communication skills, including the ability to develop and maintain collaborative partnerships with individuals, communities and key stakeholders.

Excellent interpersonal, networking and negotiation skills.

Ability to provide guidance and support to students, volunteers and project workers.

Demonstrated skills in report writing, client data/records collection and entry.

Strong administration and time management skills. Ability to prioritise and work to deadlines with attention to detail.

Ability to work in a culturally sensitive and trauma-informed manner within an ethno-specific environment.

Ability to work autonomously and with others in a participative and supportive manner.

Sound computer literacy and proficiency in Microsoft Office applications

Lived migration experience and/or relevant community language skills; knowledge of local services.

Experience in project planning, grant applications, program proposals or funding submissions

Why MiCare?

• Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
• Achieve true work life balance — hybrid working between home and primary office location (Collingwood or Sunshine).
• Act as a change agent — drive real transformation in a purpose-led organisation.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check and employee working with children's check.