Senior ServiceNow Architect & Integrations Lead (Hybrid)

NTT Ltd.

Sydney

Hybrid

AUD 140,000 - 180,000

Full time

14 days+

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Job summary

NTT DATA in Australia seeks a ServiceNow Senior Technical Consultant to lead enterprise-scale implementations, shape architecture, and deliver high-quality design artefacts. You will drive hands-on configuration, manage stakeholders, and guide workshop outcomes to ensure successful client delivery.

The role focuses on ITSM HRSD, SPM, ITOM, and building robust integrations across systems, with hybrid working options across major cities.

Qualifications

5+ years hands-on ServiceNow implementation experience.
Experience designing and delivering integrations within ServiceNow environments.
Strong stakeholder management and workshop facilitation skills.
Excellent design and build artefacts documentation capabilities.
Ability to translate business requirements into scalable technical solutions.

Responsibilities

Lead technical design and implementation across ServiceNow modules.
Produce High-Level Design (HLD) and Low-Level Design (LLD) documentation.
Develop and maintain build documentation aligned to delivery standards.
Configure and customize ServiceNow solutions following best practices.
Facilitate client workshops and trainings (requirements gathering, design, playback).
Provide architectural guidance on integrations and cross-platform solutions.
Collaborate with functional consultants, developers, and client stakeholders.
Ensure governance, scalability, and maintainability of delivered solutions.