Senior Service Level Lead – Monitoring & Reporting
Kinetic IT
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Benefits offered by this job
Job summary
Kinetic IT is seeking an experienced Practice Lead to shape and lead the Service Level Management and Monitoring & Reporting practice within a complex SIAM environment in Australia. You’ll drive improvements to service performance and guide a capable team to deliver high-quality outcomes.
This role blends technical leadership, people development and stakeholder engagement. You’ll coach the team, design processes, provide advisory support, and collaborate with customers and service providers to
Qualifications
- Defined and managed service level measures, thresholds and targets across providers.
- Strong reporting, trend analysis and opportunities to improve service performance.
- Hands-on experience with analytics tools and collaboration platforms.
Responsibilities
- Lead the Service Level Management and Monitoring & Reporting practice.
- Coach and develop the team and provide practical guidance and direction.
- Collaborate with customers and multiple service providers to keep reporting aligned and fit for purpose.
Skills
Tools
Job description
Kinetic IT is seeking an experienced Practice Lead to shape and lead the Service Level Management and Monitoring & Reporting practice within a complex SIAM environment in Australia. You’ll drive improvements to service performance and guide a capable team to deliver high-quality outcomes.
This role blends technical leadership, people development and stakeholder engagement. You’ll coach the team, design processes, provide advisory support, and collaborate with customers and service providers to
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