Senior Service Engineer (Network Tooling)

Westpac Group; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Westpac Group is seeking a Network Tools Engineer to design, develop and support on‑premises and SaaS tooling across Secure Network Services. You will manage platforms end-to-end, onboard new services, and drive automation and ML opportunities.

Strong NetScout and Linux skills are essential to succeed in a highly collaborative team. You’ll work with project teams, architects and engineers to define requirements, test solutions, and continuously improve tooling and workflows, while contributing

Qualifications

• Strong experience administering enterprise network monitoring and management tools.
• Experience with NetScout and diverse toolsets such as Tufin, SolarWinds, Cisco ISE, ThousandEyes, Accedian, and Elasticsearch.
• Excellent knowledge of Linux operating systems and tooling platforms.
• Automation capability using AI agents and agentic workflows.
• Coding or automation skills with Shell, Python or Ansible.
• Experience supporting full lifecycle of technology platforms.
• Ability to work with teams to define requirements and onboard services.

Responsibilities

• Design, develop, implement and support network tooling infrastructure and ML Ops solutions.
• Define requirements, test and onboard services, and improve existing capabilities.
• Collaborate with project teams, architects and engineers to enhance processes and procedures.
• Support operational activities and lifecycle management of platforms.

Skills

Network monitoring

NetScout

Linux

Automation

Shell scripting

Python

Ansible

Collaboration

Tools

Tufin

SolarWinds

Cisco ISE

ThousandEyes

Accedian

Cisco Secure Network Analytics

Elasticsearch

Job description

Join our Network Tools team and help deliver highly resilient on-premises and SaaS services that provide network visibility across Westpac's Secure Network Services group and application teams. You'll design, develop, implement and support network tooling infrastructure and Machine Learning Operations solutions, while managing platforms across their full lifecycle. Working with project teams, architects and engineers, you'll define requirements, test and onboard services, improve existing capabilities and identify opportunities for new tooling, automation and machine learning solutions. You'll also contribute to operational support and help enhance the team's processes and procedures.

What do I need?

• Strong experience administering enterprise network monitoring and management tools, with deep expertise in NetScout.
• Experience with network tools such as Tufin, SolarWinds, Cisco ISE, ThousandEyes, Accedian, Cisco Secure Network Analytics or Elasticsearch.
• Excellent knowledge of Linux operating systems and experience supporting tooling platforms in complex technology environments.
• Automation capability using AI agents and agentic workflows, with an interest in identifying opportunities for machine learning across network services.
• Coding or automation skills using at least one of Shell scripting, Python or Ansible playbooks.
• Experience supporting the full lifecycle of technology platforms, including design, procurement, deployment, operational support and maintenance.
• Ability to work with project teams to define requirements and design, test, validate and onboard services into network tooling platforms.
• Knowledge of enterprise networking technologies from vendors such as Cisco, Juniper, Fortinet, Palo Alto and VMware NSX would be beneficial.
• Familiarity with F5 load balancing, DNS, DHCP, IPAM and dynamic routing protocols such as BGP and OSPF would be advantageous.
• Strong collaboration and continuous-improvement skills, with the ability to work effectively with architects, engineers, management and project teams.

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, sustainability and flexibility' section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.