Senior Service Engineer (Network Tooling)

Westpac; Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

Westpac Group is seeking a Network Tools Engineer to design, develop, implement and support tooling infrastructure and MLOps across on-premises and SaaS services. You will work with project teams to define requirements, onboard services, and improve capabilities, contributing to operational support and process improvements.

The role requires deep NetScout experience, Linux proficiency, and automation skills (Shell/Python/Ansible).

Qualifications

• Experience administering enterprise network monitoring tools with NetScout.
• Experience with Tufin, SolarWinds, Cisco ISE, ThousandEyes, Elasticsearch and similar tools.
• Strong knowledge of Linux operating systems and supporting tooling platforms in complex environments.
• Automation capability using AI agents and agentic workflows; interest in ML for network services.
• Scripting or automation skills using Shell, Python or Ansible playbooks.
• Experience supporting the full lifecycle of technology platforms from design to maintenance.
• Ability to define requirements with project teams and onboard services into network tooling platforms.
• Knowledge of vendors like Cisco, Juniper, Fortinet, Palo Alto and VMware NSX is beneficial.
• Familiarity with F5, DNS, DHCP, IPAM and BGP/OSPF is advantageous.
• Strong collaboration and continuous-improvement skills for working with architects, engineers and management.

Responsibilities

• Design, develop, implement and support network tooling infrastructure and Machine Learning Operations solutions.
• Define requirements, test and onboard services into network tooling platforms.
• Improve existing capabilities and identify opportunities for new tooling, automation and machine learning in network services.
• Contribute to operational support and help enhance team processes and procedures.

Skills

Linux

Automation with AI agents

Shell/Python/Ansible

Full lifecycle experience

Cross-team collaboration

Tools

NetScout

Tufin

SolarWinds

Cisco ISE

ThousandEyes

Elasticsearch

Job description

What’s the role?

Join our Network Tools team and help deliver highly resilient on-premises and SaaS services that provide network visibility across Westpac’s Secure Network Services group and application teams. You’ll design, develop, implement and support network tooling infrastructure and Machine Learning Operations solutions, while managing platforms across their full lifecycle. Working with project teams, architects and engineers, you’ll define requirements, test and onboard services, improve existing capabilities and identify opportunities for new tooling, automation and machine learning solutions. You’ll also contribute to operational support and help enhance the team’s processes and procedures.

What do I need?

• Strong experience administering enterprise network monitoring and management tools, with deep expertise in NetScout.
• Experience with network tools such as Tufin, SolarWinds, Cisco ISE, ThousandEyes, Accedian, Cisco Secure Network Analytics or Elasticsearch.
• Excellent knowledge of Linux operating systems and experience supporting tooling platforms in complex technology environments.
• Automation capability using AI agents and agentic workflows, with an interest in identifying opportunities for machine learning across network services.
• Coding or automation skills using at least one of Shell scripting, Python or Ansible playbooks.
• Experience supporting the full lifecycle of technology platforms, including design, procurement, deployment, operational support and maintenance.
• Ability to work with project teams to define requirements and design, test, validate and onboard services into network tooling platforms.
• Knowledge of enterprise networking technologies from vendors such as Cisco, Juniper, Fortinet, Palo Alto and VMware NSX would be beneficial.
• Familiarity with F5 load balancing, DNS, DHCP, IPAM and dynamic routing protocols such as BGP and OSPF would be advantageous.
• Strong collaboration and continuous-improvement skills, with the ability to work effectively with architects, engineers, management and project teams.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.