Senior Service Desk Analyst

ODPP; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Supportive work environment

Job summary

The NSW Office of the Director of Public Prosecutions is seeking a Senior Service Desk Analyst to ensure smooth IT service operations and provide high-level technical support.

You will manage incidents, mentor junior staff, and contribute to IT policies and procedures, while working independently and as part of a team.

Qualifications

• Proven experience in a similar role.
• Strong knowledge of IT systems and applications.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support for hardware and software issues.
• Manage and resolve incidents in a timely manner.
• Assist in the development and implementation of IT policies and procedures.
• Mentor and train junior staff members.

Skills

IT systems

Problem solving

Teamwork

Independent work

Job description

2d ago , from NSW Office of the Director of Public Prosecutions

The Senior Service Desk Analyst is responsible for providing high-level technical support and ensuring the smooth operation of IT services. This role involves troubleshooting complex issues, managing incidents, and providing guidance to junior staff.

Key Responsibilities

• Provide technical support for hardware and software issues.
• Manage and resolve incidents in a timely manner.
• Assist in the development and implementation of IT policies and procedures.
• Mentor and train junior staff members.

Requirements

• Proven experience in a similar role.
• Strong knowledge of IT systems and applications.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package.
• Opportunities for professional development.
• Supportive work environment.