Senior Service Delivery Manager with NV1 Clearance (Hybrid)

Lab3 Pty Ltd; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid workplace

Flexible working

Career development

Job summary

LAB3 is seeking a Senior Service Delivery Manager with NV1 clearance to join our client management team in Sydney or Canberra. You will act as the technical liaison between engineering and clients, ensuring clear communication and delivering value across cloud, security, and modernization initiatives.

You will own client governance, incident leadership, and reporting, driving continuous improvement, automation, and AI-enabled efficiencies while managing multiple accounts with a keen eye for risk

Qualifications

• Proven experience in client management, service delivery, or technical account management within a managed services or technology environment.
• Strong understanding of cloud infrastructure, Azure and Microsoft 365.
• Detail-oriented with ability to manage multiple accounts and workstreams.
• Excellent written and verbal communication across engineers, executives, and clients.

Responsibilities

• Translate complex issues into clear communications between clients and engineering teams.
• Lead client relationships, governance, and incident leadership with support from service desk.
• Technically lead end-to-end incident management from triage to resolution.
• Champion AI-led efficiency gains for delivery, reporting, and operations.
• Monitor SLA/KPI adherence and manage risks to quality across accounts.
• Own governance: reporting, reviews, and documentation delivered on time.
• Drive continuous improvement including cost optimisation and automation.
• Support contract renewals and identify expansion opportunities through account knowledge.

Skills

Client management

Service delivery

Azure & M365

Communication

Autonomy

Documentation discipline

Cost optimization

Automation

Incident leadership

Education

ITIL Foundation Certification

Microsoft Azure Fundamentals

PRINCE2 Foundation

CompTIA Security+

Job description

LAB3 is seeking a Senior Service Delivery Manager with NV1 clearance to join our client management team in Sydney or Canberra. You will act as the technical liaison between engineering and clients, ensuring clear communication and delivering value across cloud, security, and modernization initiatives.

You will own client governance, incident leadership, and reporting, driving continuous improvement, automation, and AI-enabled efficiencies while managing multiple accounts with a keen eye for risk