Senior Service Delivery Manager - NV1 Cleared

DXC Technology Company; Canberra; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

DXC Technology is seeking a Senior Service Delivery Manager for the Canberra or Melbourne account to lead delivery across SAP and non-SAP applications. You will partner with the Account Run Lead and Industry Delivery Team to shape service delivery and drive improvements in a multi-year engagement.

NV1 security clearance is required. The role covers delivery leadership, SLAs, and coordination of cross-functional teams to deliver value and client satisfaction.

Qualifications

• Proven experience leading service delivery in an enterprise apps environment.
• Strong project management knowledge and delivery leadership.
• Ability to coordinate across multiple teams and drive client outcomes.

Responsibilities

• Main point of contact for delivery related activity.
• Solution leadership and delivery execution for the account.
• Supporting DXC account team with service delivery definition and ongoing operational reporting.
• Day to day team coordination to ensure delivery meets SLAs across SAP and non-SAP applications.
• Delivery and/or solution responsibility for any additionally allocated changes.

Skills

Delivery leadership

PM theory

Team leadership

Multi-account delivery

Pre-sales capability

Communication skills

Quality management

Delivery assurance

Job description

Senior Service Delivery Manager - DXC Practice for SAP - Canberra OR Melbourne - NV1 CLEARED

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

We are seeking an individual who can deliver not only amazing service to our clients, but also drive innovative business solutions that will boost our presence in the region.

This is a high profile role and a great opportunity for anyone who is interested in growing their career in account delivery across Applications Managed Services. The successful candidate will work as an Application Delivery Lead across the SAP and non-SAP applications integration for this account, working closely with the Account Run Lead and broader Industry Delivery Team.

This an exciting and strategic ongoing customer engagement for DXC. This role has the ability to shape our engagement going forward as we look to utilise our Global intelligent Applications Operations (iAOps) and introduce automation and efficiency over this multi-year agreement.

NV1 Security Clearance Is Required For This Role.

As the Application Delivery Lead, the span of accountabilities encompasses:

• Main point of contact for delivery related activity


• Solution leadership and delivery execution responsibility for the account


• Supporting DXC account team with service delivery definition and ongoing operational reporting


• Day to Day team coordination to ensure delivery meets Service Level Agreements across the in scope SAP and non-SAP Applications


• Managing service delivery to maintain profitability, adheres to standard methodologies and generates client satisfaction and business benefits


• Delivery and/or solution responsibility for any additionally allocated changes


• Value add to presales presentations and estimation capability for any organic growth opportunities across the team

The skills you will bring

• Service Delivery or Delivery Lead experience and team leadership within an Enterprise Apps environment


• Service Delivery and/or Project Management theory and understanding gained through training and experience


• Demonstrated experience in leading and managing high performing teams


• Demonstrated ability to deliver against multiple accountabilities


• A demonstrated commitment to fostering knowledge development and sharing


• Demonstrated pre-sales capacity in terms of client engagement, presentations, solution development and the accurate scoping of work


• Highly developed communication skills, both written and verbal at all levels


• Experience working with quality management approaches and techniques


• Experience working with delivery assurance policies, procedures and principles to ensure compliance.


• Excellent interpersonal skills

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.